CMDB classes targeted in Service Graph Connector for Observability - New Relic

  • Release version: Xanadu
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of CMDB Classes Targeted in Service Graph Connector for Observability - New Relic

    The Service Graph Connector for Observability - New Relic allows ServiceNow customers to integrate and periodically pull data from New Relic into their Configuration Management Database (CMDB). This integration helps in managing various configuration items that extend from the core CMDB class, enhancing visibility and control over IT assets.

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    Key Features

    • Server Integration: Data related to servers is captured in the cmdbciserver table, including key attributes like CPU core count, disk space, DNS domain, and operating system.
    • Calculated Application Service: The cmdbciservicecalculated table is populated with attributes such as service name and type, aiding in application service management.
    • IP Address Management: The cmdbciipaddress table captures details like IP address and version, facilitating better network management.
    • Software Instance Tracking: The cmdbsoftwareinstance table maintains information on software instances and their associated servers.
    • Disk Management: The cmdbcidisk table records disk attributes, helping in storage management.
    • Network Adapter Details: The cmdbcinetworkadapter table includes configuration items and MAC addresses for network adapters.
    • Application Monitoring: The cmdbciappl table logs applications and their running processes, enabling application performance tracking.

    Key Outcomes

    This integration allows ServiceNow customers to achieve improved asset visibility and management by creating relationships between various configuration items. It enhances operational efficiency by ensuring that all relevant data from New Relic is systematically organized and accessible within the ServiceNow platform, thus supporting better decision-making and incident management.

    When you complete setting up the connection, you can configure the integration to periodically pull data from New Relic. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Server [cmdb_ci_server]

    The following attributes in the Server [cmdb_ci_server] table are populated by collected data:
    Attribute label Attribute name
    CPU core count cpu_core_count
    Disk space (GB) disk_space
    DNS Domain dns_domain
    Fully qualified domain name fqdn
    Host name host_name
    Operating System os
    Table 1. Relationships created for Server
    Parent class Relationship type Child class
    Server [cmdb_ci_server] Contains::Contained by Disk [cmdb_ci_disk]
    Server [cmdb_ci_server] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Server [cmdb_ci_server] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]

    Calculated Application Service [cmdb_ci_service_calculated]

    The following attributes in the Calculated Application Service [cmdb_ci_service_calculated] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Metadata metadata
    Service Populator Status populator_status
    Service Type type

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name
    IP Address ip_address
    IP version ip_version
    Name name
    Nic nic
    Table 2. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data:
    Attribute label Attribute name
    Installed on installed_on
    Name name
    Table 3. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Server [cmdb_ci_server]

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Nic nic
    Name name
    Table 4. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Disk [cmdb_ci_disk]

    The following attributes in the Disk [cmdb_ci_disk] table are populated by collected data:
    Attribute label Attribute name
    Device ID device_id
    Free disk space (GB) free_space
    Computer computer
    Name name
    Disk space (GB) disk_space
    File system file_system
    Table 5. Relationship created for Disk
    Parent class Relationship type Child class
    Disk [cmdb_ci_disk] Hosted on::Hosts Server [cmdb_ci_server]

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name
    Configuration Item cmdb_ci
    MAC Address mac_address
    Name name
    Table 6. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Server [cmdb_ci_server]

    Application [cmdb_ci_appl]

    The following attributes in the Application [cmdb_ci_appl] table are populated by collected data:
    Attribute label Attribute name
    Class sys_class_name
    Name name
    Running process command running_process_command
    Table 7. Relationship created for Application
    Parent class Relationship type Child class
    Application [cmdb_ci_appl] Runs on::Runs Server [cmdb_ci_server]