HR Service Delivery overview
Summarize
Summary of HR Service Delivery Overview
The ServiceNow® HR Service Delivery application enhances employee service experiences by automating HR interactions and centralizing all HR services on a single platform. Customers can select from various HR Service Delivery packages to deploy applications that streamline HR processes and improve efficiency.
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Key Features
- Case and Knowledge Management: Standardizes employee inquiries and requests, enhancing HR efficiency.
- Employee Center: A unified portal for employees to access information and services.
- Enterprise Onboarding and Transitions: Automates onboarding and lifecycle events across departments.
- Supporting Applications: Includes Document Templates, Employee Document Management, HR Predictive Intelligence Workbench, and more to further enhance HR processes.
- Mobile Applications: The Now Mobile app allows employees to manage HR requests and tasks on-the-go.
- Domain Separation: Organizes data and processes into domains for controlled access.
- Quick Start Tests: Validate instance configurations after changes or upgrades.
- Migration Tools: Facilitate the transition from the legacy version of HR Service Delivery to the scoped version.
- Data Protection Compliance: Customers are responsible for ensuring compliance with data protection laws regarding sensitive information.
Key Outcomes
By implementing HR Service Delivery, organizations can expect improved HR efficiency, enhanced employee satisfaction, and streamlined processes. The integration of machine learning solutions and performance analytics further empowers HR teams to optimize service delivery and respond to employee needs effectively. Customers should also prepare for the migration from legacy systems to access the latest features and maintain compliance with data protection regulations.
The ServiceNow® HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services.
HR Service Delivery applications
Depending on the HR Service Delivery package you choose, deploy one or more of the following applications.
- Case and Knowledge Management
- Standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency and services over time.
- Employee Center with HR Service Delivery
- Provide a single, unified portal for employees to get all the information, services,
and help that they need.Note:Employee Center is also available as a standalone application.
- Lifecyle events for enterprise
- Automate onboarding and other employee lifecycle events that span multiple departments, improving employee satisfaction and efficiency across HR and other departments.
Supporting applications
You can also deploy the following supporting applications.
- Document Templates to automate and simplify the process of filling, signing, and reviewing a document online.
- Employee Document Management to secure, retain, access, and purge employee files with ease using paperless document management. A separate subscription is required.
- Employee Experience Pack to guide you through the HR processes that require configuration.
- Enterprise Service Management Integrations Framework to provide a consistent way of building integrations for common use cases such as pulling employee profiles and tasks from third-party application to a ServiceNow application, and pushing data from a ServiceNow application into a third-party application.
- HR Predictive Intelligence Workbench to guide you through your predictive machine learning implementation to create intelligent HR processes.
- HR Service Delivery Agent Workspace (Classic) to interact with employees, respond to inquiries, and resolve issues quickly as an HR agent.
- HR Success Dashboard indicators to help the HR leadership measure the performance of the HR implementations, using different base system or customised KPIs.
- Listening Posts to send pulse surveys for capturing employee feedback.
- Learning Core to build a integrated learning content repository.
- Manager Hub to increase managers self-service and proactive engagement with teams, and help them grow as leaders.
- Machine learning solutions for HR Service Delivery to help in auto determining assignment groups and services for HR cases, auto creating cases from emails, and discovering knowledge articles that help in faster resolution of cases and tasks.
- Performance Analytics for HR Service Delivery to reduce HR inefficiencies by reporting and analyzing service delivery performance and quality. A separate subscription is required.
- Virtual Agent for HR Service Delivery to enable automated chats for employees requesting HR services.
Mobile applications
You can use the following mobile apps with HR Service Delivery.
Now Mobile app for HR Service Delivery: Now Mobile app for HR Service Delivery:You can let your employees view HR requests, request help, complete HR tasks, receive targeted mobile content and push notifications, chat with a virtual agent, and more using the Now Mobile app for HR Service Delivery.
Domain separation and HR Service Delivery
Domain separation separates data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data. For more information, see Domain Separation and HR Service Delivery.
Quick start tests for HR Service Delivery
Copy and customize quick start tests to validate that your instance works after you make any configuration changes, such as after applying an upgrade or developing an application. For more information, see Quick start tests for HR Service Delivery.
If you are on the legacy version of HR
The legacy (non-scoped) version of HR Service Delivery is only available for customers that went live with HR in Helsinki or earlier. New features and functionality are no longer supported on the legacy version and require migration to the scoped version of HR. The HR Migration tool is available to facilitate the migration process.
The legacy (non-scoped) version of HR Service Delivery is being prepared for future deprecation. It will be hidden and no longer activated on new instances, but will continue to be supported. Migrate to the HR scoped application to access all the latest features.
For details, see the Deprecation Process [KB0867184] article.
Fields Containing Possibly Sensitive, Personal, or Personally Identifiable Information
Customers are responsible for ensuring their use of HR Service Delivery application is compliant with applicable data protection laws and regulations. Customers using the HR Service Delivery application should assess fields that may contain sensitive, personal, or personally identifiable information, the extent of which is solely determined by customers. Once installed, customers are able to access table definitions within their instance to review fields used by HR Service Delivery application. This can be done by navigating to "System Definition > Tables" and filtering "Name" "starts with" "sn_hr_".
COE security policies are a way to easily restrict access to different COEs via configuration. The underlying COE security policy implementations are ServiceNow ACLs.