Journey Accelerator versions and release compatibility
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Summary of Journey Accelerator Versions and Release Compatibility
Journey Accelerator offers various versions that are compatible with specific family releases in ServiceNow. The available features depend on the version and family release, and not all features are accessible in every supported family release.
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To find the latest information on features and requirements, customers should visit the ServiceNow Store.
Key Features
- Version 5.0.4: Compatible with Tokyo family release. Requires installation of Journey Designer version 1. Other dependencies include Microsoft Exchange Online Spoke v3.2.0 and Retry Handler Framework v1.0.1.
- Version 4.0.2: Last standalone version, compatible with Utah, Tokyo, and San Diego family releases. Requires specific update sets and additional dependencies for Outlook meeting scheduling.
- Version 3.0.3: Supported in Rome, Quebec, and Paris releases. Requires update sets and dependencies for Outlook functionalities.
- Version 2.0.2: Compatible with Rome, Quebec, and Paris, requiring update sets and specific spokes for Outlook meeting scheduling.
- Version 1.0.2: Supported in Quebec and Paris with necessary update sets.
Key Outcomes
By ensuring the correct version of Journey Accelerator is installed alongside its dependencies and update sets, ServiceNow customers can leverage enhanced functionalities for customer journeys, streamline scheduling, and ensure compatibility with their existing ServiceNow environment.
Available features depend on the Journey Accelerator version, family release, and application-specific features.
Not all Journey Accelerator features are available in all supported family releases.
Go to the ServiceNow Store to view the latest
information and requirements for features and releases.
Note:
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Different versions of Journey Accelerator are supported only in certain family releases.
Journey Accelerator Version 5.0.4
Supported family releases: Tokyo.
Note:
Journey Accelerator Version 5.0.0 cannot be
installed as a standalone application. Journey Accelerator version 5 functionality
is installed as a dependency with Journey designer version 1. This information is for
reference only.
Other requirements:
- To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the
following spoke should be installed:
- Microsoft Exchange Online Spoke v3.2.0 [sn_ex_online_spke]
- Retry Handler Framework v1.0.1 [sn_retry_handler]
- To use the Listening Posts [sn_lp] application, you must install Listening Posts v5.0.0 from the ServiceNow Store (and all Listening Posts requirements)
- To use the Learning Posts [sn_lnp] application, you must install Learning Posts v5.0.0 from the ServiceNow Store (and all Learning Posts requirements)
Journey Accelerator Version 4.0.2
Supported family releases:
Note:
Journey Accelerator Version 4.0.2 is the last family release that a standalone version of the app can be installed. The latest Journey Accelerator functionality is included with the Journey designer application.
- Utah
- Tokyo
- San Diego
System requirements:
- HR Service Delivery Enterprise package
- Employee Center [sn_ex_sp]
- Content Publishing [sn_cd]
- The following update sets must be loaded after installing Journey Accelerator.
Links to the update sets are in the Supporting Links and Documentation section of the
ServiceNow Store:
- JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
- JA_Enforce_security_property.xml
- JA_Allow_Content_Delivery.xml
Other requirements:
- To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the
following spoke should be installed:
- Microsoft Exchange Online Spoke v3.2.0 [sn_ex_online_spke]
- Retry Handler Framework v1.0.1 [sn_retry_handler]
- To use the Listening Posts [sn_lp] application, you must install Listening Posts v4.0.2 from the ServiceNow Store (and all Listening Posts requirements)
- To use the Learning Posts [sn_lnp] application, you must install Learning Posts v4.0.2 from the ServiceNow Store (and all Learning Posts requirements) as well as the following update set: JA_HR_Learning_Core.xml
Journey Accelerator Version 3.0.3
Supported family releases
- Rome
- Quebec
- Paris
System Requirements:
- HR Service Delivery Enterprise package
- Employee Service Center [com.sn_hr_service_portal]
- Content Delivery [com.sn_content_delivery]
- The following update must be loaded after installing Journey Accelerator. Links
to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store:
- JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
- JA_Enforce_security_property.xml
- JA_Allow_Content_Delivery.xml
- The following update sets are only applicable if on Rome and will no longer be
necessary after San Diego
- JA_HR_Lifecycle_Events_Rome_touchpoints.xml
- JA_HR_Core_Rome_touchpoints.xml
Other Requirements:
To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following
spokes should be installed:
- Microsoft Exchange Online Spoke v2.0.3 [sn_ex_online_spke]
- Retry Handler Framework
Key features and requirements summary for Journey Accelerator Version 3.0.3 in ServiceNow Store
Journey Accelerator Version 2.0.2
Supported releases:
- Rome
- Quebec
- Paris
System Requirements:
- HR Service Delivery Enterprise package
- Employee Service Center [com.sn_hr_service_portal]
- Content Delivery [com.sn_content_delivery]
- The following update sets must be loaded after installing Journey Accelerator.
Links to the update sets are in the Supporting Links and Documentation section of the
ServiceNow Store:
- JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
- JA_Enforce_security_property.xml
- JA_Allow_Content_Delivery.xml
Other Requirements:
To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following
spokes should be installed:
- Microsoft AD Spoke [com.sn.ad.spoke]
- Microsoft Azure AD spoke [com.sn.azure_ad.spoke]
- Microsoft Exchange Online Spoke v2.0 [sn_ex_online_spke]
Key features and requirements summary for Journey Accelerator Version 2.0.2 in ServiceNow Store
Journey Accelerator Version 2.0.1
Supported releases:
- Quebec
- Paris
System Requirements:
- HR Service Delivery Enterprise package
- Employee Service Center [com.sn_hr_service_portal]
- Content Delivery [com.sn_content_delivery]
- The following update sets must be loaded after installing Journey Accelerator.
Links to the update sets are in the Supporting Links and Documentation section of the
ServiceNow Store:
- JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
- JA_Enforce_security_property.xml
- JA_Allow_Content_Delivery.xml
Other Requirements:
To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following
spokes should be installed:
- Microsoft AD Spoke [com.sn.ad.spoke]
- Microsoft Azure AD spoke [com.sn.azure_ad.spoke]
- Microsoft Exchange Online Spoke v2.0 [sn_ex_online_spke]
Key features and requirements summary for Journey Accelerator Version 2.0.1 ServiceNow Store
Journey Accelerator Version 1.0.2
Supported releases:
- Quebec
- Paris
System Requirements:
- HR Service Delivery Enterprise package
- Employee Service Center [com.sn_hr_service_portal]
- The following update sets must be loaded after installing Journey Accelerator.
Links to the update sets are in the Supporting Links and Documentation section of the
ServiceNow Store:
- JA_ESC_header_menu_item-Journey Accelerator_Plans.xml
- JA_Enforce_security_property.xml
- JA_Allow_Content_Delivery.xml
Key features and requirements summary for Journey Accelerator Version 1.0.2 in ServiceNow Store