Now Mobile app for HR Service Delivery

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Employees can view HR requests, request help, complete HR tasks, receive targeted mobile content and push notifications, chat with a virtual agent, and more using the Now Mobile app for HR Service Delivery.

    Key features

    Figure 1. Now Mobile app for HR Service Delivery
    View Key features of the app

    View HR requests

    HR ticket page
    Employees can view their HR requests by navigating to the For Me tab and tapping See All from the My Requests section.
    Note:
    If you're using the Now Mobile app with the Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent] plugin, hiring managers can track the onboarding progress of their new hires in a single and consolidated section. See Hiring manager experience for new hire onboarding for more information.

    Request help

    Submit HR requests from the app

    Employees can submit HR requests by navigating to the Services tab and searching or browsing for HR services. They can also tap the plus icon, and then tap Create HR case to create a general inquiry HR case.

    Complete HR tasks

    View HR tasks on the app
    Employees can view and complete their HR tasks by navigating to the For Me tab and tapping See All from the My To-Dos section. Supported task types include:
    • HR tasks, such as signing electronic documents, uploading attachments, and watching videos.
    • Lifecycle event tasks, including upcoming activities and rescind activities. See Lifecyle events for enterprise for more information on lifecycle events.
    • Integration tasks, such as for the SuccessFactors, Docusign, or Adobe Acrobat Sign services. See HR Integrations for more information on third-party integrations.
    • Content tasks. For more information, see Employee to-dos page.

    Receive targeted mobile content and push notifications

    Relevant mobile banners

    Employees can receive targeted mobile content, such as banners, text cards, and videos, and push notifications. See Configure Employee Center for mobile and Notification content for configuration details for Content Publishing or for use in campaigns.

    Chat with a virtual agent

    HR Virtual Agent in the app
    If enabled, employees can chat with a virtual agent. See Enable Live Agent in the Now Mobile app for configuration details.
    Note:
    Chat can be initiated from any screen in the mobile app, except for search and list screens.

    Activation information

    Now Mobile for HR Service Delivery is automatically activated when you activate Case and Knowledge Management. If it is not activated, you can manually activate Now Mobile for HR.