Quick start tests for HR Service Delivery

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 6 minutes to read

    • Validate the continued functionality of HR Service Delivery after any configuration change such as an upgrade or after developing an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    All test suites and tests should pass on a default implementation. To validate a custom implementation, copy the automated tests and configure them for your customizations.

    Quick start tests are disabled and read-only test templates. By default, they only produce a pass result when you run them with the default demo data that is provided with the application or feature plugin.

    To make quick start tests produce a pass result when you run them with your instance-specific data, copy and configure them to use your instance data.

    The Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0) and the Agile Development 2.0 - ATF Tests (com.snc.sdlc.agile.2.0.atf) plugins must be enabled.

    Note:
    When running, demo data is required.

    Employee Document Management

    Employee Document Management quick start tests require activating the Employee Document Management (com.sn_employee_document_management) plugin.

    Table 1. Employee Document Management
    Test Description Release version
    EDM: Create retention period with day offset Creates a retention period with a one (1) day offset and verifies the calculation period in a retention policy. Rome
    Table 2. HR Service Delivery case tests
    Test Description Release version
    Case Creation Configuration Validates an HR service has a case creation configuration and is populated into the HR case form when creating an HR case for that HR service. Washington DC
    Create Document template block and block content Verifies a document template block and document template content are created for block content. Washington DC
    Create HR Employee Document Creates an employee document and ensures the Attachment [sys_attachment] table points back to the record in the Employee Document [sn_hr_ef_employee_document] table.

    Verifies that the employee document is accessible from the Employee Center or Employee Center Pro via the employee HR profile.
    Create Employee Document with Active Document Type Validates the creation of:
    • One active document type
    • One inactive document type
    • Employee file with active document type
    Note:
    Human Resources Scoped App: Core (com.sn_hr_core) and Employee Document Management (com.sn_employee_document_management) must be activated.
    		 Washington DC
    [Delegation] Admin - Adding a delegation rule with delegator and delegate user criteria Verifies that user criteria for a delegation rule works correctly, San Diego
    E2E test for Bulk Case Creation Verifies that bulk cases can be created for selected users in a specific user segment. San Diego
    ER: Case Restriction Verifies that restricted cases are only viewable by users with the sn_hr_er.confidential role. San Diego
    HR: Case updates visible to employees Cases created and updated by an HR agent are visible to the Opened for or Subject person Quebec
    HR: Creation of 401k enrollment case from portal Creates a 401(k) enrollment case from the Employee Center or Employee Center Pro.

    Verifies that the case creates successfully.

    		 Madrid
    HR: Creation of Employee Relations case from ESC portal Creates a Disciplinary Issue case from the Employee Center or Employee Center Pro.

    Verifies that the case creates successfully.

    		 New York
    HR: Creation of Employment Verification Letter case from ESC portal Creates an Employment Verification Letter case from the Employee Center or Employee Center Pro.

    Verifies that the case creates successfully.

    		 Madrid
    HR: Creation of Payroll case from ESC portal Creates a direct deposit payroll setup case from the Employee Center or Employee Center Pro.

    Verifies that the case creates successfully.

    		 New York
    HR: Creation of Tuition Reimbursement request from portal Creates a Tuition Reimbursement Request case from the Employee Center or Employee Center Pro.

    Verifies that the case creates successfully.

    		 Madrid
    HR: Fulfillment Instructions Verifies that fulfillment instructions are created for a specific condition for an opened for user.

    Also verifies the fulfillment instructions change when the details of the case changes.

    		 Orlando
    HR: Fulfillment Instructions conditions for COE specific fields Verifies the conditions for COE specific fulfillment instruction.

    Fulfillment instructions update on an HR case based on the conditions defined in the fulfillment instructions.

    		 Quebec
    HR: General Benefits Inquiry Case Creation Creates a General Benefits case using the native UI.

    It also verifies that the case opens and can be updated after case creation.

    		 Madrid
    HR: Payroll Discrepancy Case Creation Creates a Payroll Discrepancy case using the native UI.

    It also verifies that the case opens and can be updated after case creation.

    		 Madrid
    HR: Reclassify Case Transfer Tests when an HR case transfers from one COE (HR service) to a different COE using the reclassify (HR case number remains the same) method. Orlando
    HR: Response Template Configuration Creates a response template for a payroll case and pastes the response in the worknotes. Quebec
    HR: Search catalog items & KBs in ESC Verifies the search functionality in the Employee Center or Employee Center Pro. Orlando
    HR: Standard Case Transfer Tests an HR case transfers from one COE (HR service) to a different COE using the standard (creates HR case number and deletes old number) case transfer. Orlando
    HR: Suspend Case Flow Tests the ability to suspend an HR case and later resume the case. Rome
    HR: Tuition Reimbursement Case Creation Creates a Tuition Reimbursement HR case. Orlando
    HR: Workforce Administration Case Creation Creates a Workforce Administration case, signs an employee verification letter, and generates the letter. Orlando
    JA: Publish & edit plan details Verifies the ability to delete an existing to-do in an action plan. San Diego
    Journey Designer: Create stage and edit stage Verifies that the user can create a new stage, add a task template to the stage, edit the stage name, and delete the stage. Vancouver
    Journey Designer: Add task templates from scratch and edit Verifies that the user can add a task template using the Build from scratch option, then edit the task template. Vancouver
    Journey Designer: Add existing task templates and remove task template Verifies that a task template can be added to a Journey template with the Use template option, and then removed. Vancouver
    Learning Core Task Assignment Verifies a learning task from a learning catalog can be assigned to a user. San Diego
    Table 3. Lifecycle Events: Tests for verifying Lifecycle Events
    Test Description Release version
    Configure HR Service for Auto Case Closure Verifies that Lifecycle event cases are automatically closed. Orlando
    Create Employee request and associate it to LE case Creates and validates that an employee request appears in the Lifecycle Event case action list. Rome
    Create Employee request for old ticket page Validates if employee requests can be created from the legacy ticket page. Washington DC
    [Delegation] Admin - Adding a delegation rule with delegator and delegate user criteria Verifies user criteria is working for delegation rules for a delegator and delegate user. Washington DC
    HR Lifecycle: Access Ticket page for a NewHire Onboarding Case in Employee Service Center Verifies creation of a new hire and can access the Ticket page of the Employee Service Center. Orlando
    HR Lifecycle: Access ESC ticket page and todos page and complete assigned todos Creates a Tuition Reimbursement Request case from Employee Service Center and the Complete NDA to-do from the subject person. Orlando
    HR LifeCycle: Request Onboarding Case Creation Creates a Request Onboarding case using the native UI and updates the case after creation. Madrid
    HR Lifecycle: Trigger Rescind Workflow Triggers the Rescind workflow for a New Hire Onboarding Lifecycle Event case. Quebec
    HR Lifecycle: Verify Requests page for Open and Closed cases Verifies open and closed cases on the Requests page. Orlando
    HR Lifecycle: Verify search in Requests Page Verifies the search functionality on the Requests page for open and closed cases. Orlando
    [LE]: Add Ad hoc task Verifies an ad hoc task can be added for a Lifecycle Event case. Washington DC
    Note:
    Requires the following plugin activation:
    • Human Resources Scoped App: Core [com.sn_hr_core]
    • Employee Center [com.sn_hr_service_portal]
    • Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
    • Human Resources Scoped App: Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent]
    Table 4. KB: Knowledge block tests
    Test Description Release version
    Create knowledge block and attach block to article Creates a knowledge block, publishes the block, and attaches the block to a knowledge article. New York
    Preview Knowledge Articles with Knowledge Blocks Tests for preview of knowledge article that contains knowledge blocks. New York
    Requires the following plugin activation: Human Resources Scoped App: Core [com.sn_hr_core]