Explore Contract Management Pro for Legal Service Delivery

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of ServiceNow Legal Contracts

    ServiceNow Legal Contracts allows users to efficiently submit, review, finalize, and manage legal contract requests within a centralized system. This streamlining benefits legal departments by providing a structured process for handling contracts and related documentation.

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    Key Features

    • Contract Management: Centralized management of legal requests enhances workflow efficiency.
    • Contracts Core: Enables effective management of a library of clauses and variations.
    • Sample Workflows: Predefined processes for common requests, such as Non-Disclosure Agreements (NDA) and third-party contract reviews.

    Key Outcomes

    Customers can expect a cohesive workflow that allows:

    • Easy initiation of contract requests through user-friendly forms.
    • Dynamic generation and editing of contract documents based on specific conditions.
    • Efficient handling of third-party reviews, including uploads, classifications, and communication with external contacts.
    • Secure storage and retrieval of signed contracts, enhancing compliance and tracking.

    By utilizing ServiceNow Legal Contracts, organizations can significantly improve their legal service delivery capabilities and ensure all contract processes are managed effectively and efficiently.

    Learn more about Contract Management Pro for Legal Service Delivery through a sample workflow and review the benefits it can provide.

    Contract Management Pro for Legal Service Delivery benefits

    Table 1. Features and benefits of Contract Management Pro for Legal Service Delivery
    Benefit Feature Users
    Submit, review, finalize, and manage legal contract requests. The legal department can manage and process these submitted legal requests for contracts from a centralized location. Contract Management Pro for Legal Service Delivery
    • Legal user and contract user
    • Contract Management Pro for Legal Service Delivery fulfiller
    Contracts Core installed with Contract Management Pro for Legal Service Delivery enables you to effectively manage a library of clauses and clause variations. Contracts Core Contract configurator

    Non-disclosure agreement contract request workflow

    A sample workflow for a non-disclosure agreement (NDA) contract request might progress as follows:
    1. Legal configurator sets up the foundation data for submitting an NDA request. For more information, see Configure Contract Management Pro for Legal Service Delivery.
    2. Legal requester fills out the NDA intake request form.
    3. A contract request is initiated.
    4. Contract document is generated from a contract template and content is added dynamically per predefined conditions.
    5. Legal user edits the requests for any changes and regenerates the contract documents.
    6. The contract document is updated dynamically if any of the conditions are changed when request is edited.
    7. Legal requester previews the generated contract and, if no changes are required, sends it to the signatories.
    8. All signatories submit the required signatures.
    9. The signed contract is attached to the legal request record.
    10. If an external storage is configured, the signed contract is stored in it and referenced in the contract repository.

    Third-party contract review request workflow

    As a legal fulfiller on the legal team, you work on assigned third-party review requests by completing the following activities:
    1. Legal user creates a third-party contract review request.
    2. Legal user uploads a single or multiple contracts and their supporting documents, and classifies them.
    3. Legal fulfiller reviews the contract document attached to the legal request.
    4. If necessary, the Legal fulfiller reclassifies the contract and supporting documents
    5. Legal fulfiller makes any necessary changes to the contract documents.
    6. Legal fulfiller uploads the revised contract to the legal request.
    7. Legal fulfiller emails the revised contract document to third-party contacts for review directly from the Legal Counsel Center.
    8. View responses from third-party contacts in the activity stream of the legal request.

      Multiple iterations of revisions between your company and the third party might be necessary before the contract document is finalized by all parties.

    9. Requester initiates an ad hoc approval.
    10. Legal fulfiller prepares for signatures by specifying the order in case of multiple contract documents, adding fields required by the configured e-signature system and sends the contract document for signature.
    11. All signatories submit the required signatures.
    12. If an external storage is configured, the signed contract is stored in it and referenced in the contract repository.