Review the active notifications for Microsoft Teams

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The notifications added by ServiceNow for Microsoft Teams, might duplicate existing notifications in your instance. Review and disable any duplicate notifications to avoid notifying users multiple times for the same event.

    Before you begin

    Role required: admin

    About this task

    You will find HR Case as a duplicate notification after installing the HR Service Delivery integration with Microsoft Teams application. You must disable one of the notifications by setting it to inactive.

    Procedure

    1. Navigate to All > ServiceNow for Microsoft 365 > Notifications > Provider Notifications.

      You can also navigate to All > System Notifications > Provider > Notifications. Notifications

    2. In the Notifications list, search for the HR Case notification.
    3. Select one of the HR Case notifications.
    4. Clear the Active field.
      Uncheck active
    5. Select Update.