Configure Microsoft Office 365 for Emergency Exposure Management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read

    • Configure Emergency Exposure Management by setting the application system properties. If you want to search by Microsoft Office 365 meeting information, you also must register the Microsoft application and configure it.

    Before you begin

    Important:

    If you are an on-premise customer with Microsoft Office 365 and you need assistance in configuring Emergency Exposure Management, contact your sales representative or contact Customer Service and Support at https://support.servicenow.com/now?draw=case.

    Role required: admin

    Procedure

    1. Register the Microsoft application.
      1. Sign in to your Azure portal.
      2. In the left navigation pane, select Azure Active Directory.
      3. Under Create, select App registration.
      4. On the form, fill in these fields.
        Field Value
        Name The name for the application.
        Supported account types Select the first option: Accounts in this organizational directory only

        The app is created with unique credentials to use.

    2. Add permissions to the Microsoft application to read employee calendars.
      1. In the left navigation pane, select API permissions.
      2. Click Add a Permission.
      3. In the Request API permissions pane, under Commonly used Microsoft APIs, select Microsoft Graph.
      4. Click Application Permissions.
      5. Under Calendars, select Calendars.Calendars read.
      6. Click Add permissions.
      7. Click Delegated Permissions.
      8. Under Calendars, select Calendars.Calendars read.
      9. Click Add permissions.
      10. On the Configured permissions screen, click Grant admin consent.
    3. Obtain a trusted SSL certificate following your company’s procedure.
      For information about adding a TLS/SSL certificate in Microsoft Azure App Service, refer to Add SSL Cert in the Microsoft Azure App Service Documentation guide.
    4. In the Azure portal, upload the certificate.
      1. Access your Azure portal.
      2. In the left navigation pane, select Certificates and Secrets.
      3. Select Upload certificate and upload the certificate created in step 3.
    5. Create a Java Key Store certificate in your ServiceNow instance.
      1. Navigate to System Definition > Certificates.
      2. Click New and create a new certificate with a Type value of Java Key Store.
      3. Set the Short Description text to the alias used in 3.
      4. Set the Keystore Password to the password used in step 3.
      5. Attach the keystore.jks certificate exported in step 3.
    6. In your ServiceNow instance, set system properties for Emergency Exposure Management.
      1. Navigate to Emergency Exposure Management > Properties.
      2. Verify the values or modify them for your environment.
      3. Add these required properties.
        • Client ID
        • Tenant ID
        • Certificate – The sys_id of the certificate created in Step 5.
        • Private key – Use the password used to generate the keystore in Step 3.
        • (Optional) Location – Location accessible from tables, such as a floor or building.
      4. Verify that the Microsoft URL for token generation is correct for your organization.
      5. Click Save.