Emergency Exposure Management
Summarize
Summary of Emergency Exposure Management
The ServiceNow® Emergency Exposure Management application assists organizations in identifying users who may have been exposed to infectious diseases. This is achieved by analyzing various data sources, such as meeting records, location data, Wi-Fi access logs, and badge scans. Users can be traced through multiple systems, and manual additions can also be made for suspected cases.
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Key Features
- Comprehensive Tracing: Utilizes data from Microsoft Office 365, workspace reservations, badge scan logs, Wi-Fi access logs, and more.
- Custom Tracing Systems: Organizations can set up their own tracing systems using specific data sources.
- Guided Setup: A guided setup feature helps configure the Safe Workplace and Emergency Response Management applications efficiently.
- Integration with Other Applications: Compatible with Emergency Outreach and Emergency Self Report applications for self-reporting health status.
- Federal Compliance: Designed for federal customers with built-in support for IL4 or FedRAMP environments.
Key Outcomes
By implementing Emergency Exposure Management, organizations can quickly identify potentially exposed users, facilitating timely health responses to minimize the risk of disease spread. Users can expect a streamlined setup process and the ability to leverage existing data sources effectively. Compliance with legal obligations remains the responsibility of the organization or agency using the application.
The ServiceNow® Emergency Exposure Management application helps identify users who might have been exposed to infectious diseases by analyzing multiple data sources such as meetings, location, shifts, Wi-Fi access logs, and badge scans of affected users.
- Microsoft Office 365 meeting invite
- Location of the ServiceNow user profile
- Workspace reservation
- Badge scan log
- Wi-Fi access log
- Employee daily log
- Field service task
- Visitors log
- Handheld or wearable device proximity sensing data
In addition to using the base system tracing systems, you can set up a tracing system that uses your own data source to identify potentially exposed users. For more information, see Set up a tracing system for an exposure data source.
- Use guided setup to implement Safe Workplace suite apps
- The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to . For more information about using the guided setup interface, see Using guided setup.
Use with other Emergency Response Management applications
Emergency Exposure Management was originally developed to monitor and aid in stopping the community spread of infectious diseases, such as COVID-19 among users. It is part of a suite of ServiceNow® Emergency Response Management applications built on the ServiceNow AI Platform® to assist companies in their emergency response efforts. You can also enable users to self-report their health status through the Emergency Outreach and Emergency Self Report applications, which are both available in the ServiceNow Store.
Emergency Response Management for federal customers
Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.
| Type | Instructions |
|---|---|
Commercial on-premise |
Visit the ServiceNow® Store to download and install the application. |
Federal hosted |
See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
Federal on-premise |
If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
On-premise |
See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information. |
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.