Emergency Outreach
Summarize
Summary of Emergency Outreach Employee Service Management
The Emergency Outreach feature in ServiceNow allows organizations to notify users about important information during emergencies via email, mobile push messages, or SMS. It is part of the ServiceNow Emergency Response Management suite, designed to aid in managing emergency situations, particularly in response to infectious disease outbreaks like COVID-19.
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Key Features
- Notification Options: Send outreach notifications through multiple channels to request user responses regarding health status and emergency information.
- Integration with Safe Workplace Apps: Works alongside other applications in the Safe Workplace suite, including Employee Readiness Surveys and Employee Health Screening, to facilitate workplace safety.
- Contact Tracing Notifications: Request user logs and consent for data use, and alert potentially exposed contacts.
- Guided Setup: Use the Safe Workplace guided setup to configure applications efficiently within your ServiceNow instance.
- Response Management: Includes features for users to self-report health status and for managers to monitor overall health trends.
Key Outcomes
By implementing Emergency Outreach, organizations can:
- Quickly inform employees about health status reporting and other emergency updates.
- Collect and assess employee readiness for a safe return to the workplace through customized surveys.
- Enable efficient contact tracing and health monitoring through automated notifications.
- Ensure compliance with applicable laws and regulations while customizing notifications to meet specific organizational needs.
Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels.
Emergency Outreach was developed with other ServiceNow® Emergency Response Management apps to monitor and aid in stopping the community spread of infectious diseases, such as COVID-19 among users. With the release of additional ServiceNow® Safe Workplace suite apps, companies are able to manage an emergency situation from the outbreak through the reopening of the workplace.
- Employee Readiness Surveys provides an outreach notification with a link to a survey to assess user readiness to return to the workplace. Customize the notification and the survey to address your company’s concerns.
- Employee Health Screening uses outreach notifications to request that users submit their health status verification each day before they can return to the workplace.
- Contact Tracing uses the following outreach notifications:
- An outreach notification to request that users in the workplace provide a list of users that they were in contact with throughout the day. The daily log notification can be scheduled and sent at a certain time every workday or as needed. Keeping daily logs enables contact tracers to follow up with impacted users when a user is affected.
An outreach notification to request that users review the organization's privacy policy and provide their consent to use their data for contact tracing.
- An outreach notification to potentially exposed contacts in an exposure case to notify them that they might have been potentially exposed to an affected user at the workplace.
- Use guided setup to implement Safe Workplace suite apps
- The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to . For more information about using the guided setup interface, see Using guided setup.
Use with other Emergency Response Management applications
The Emergency Response Management applications, built on the ServiceNow AI Platform®, assist organizations in their emergency response efforts. With the Emergency Exposure Management application, you can identify users who might have been exposed to affected users. Through the Emergency Self Report application, users can self-report their health status. Managers can track the health status of their direct reports so that work can be reassigned and response teams can monitor the overall data and trends. Both applications are available in the ServiceNow Store.
Emergency Response Management for federal customers
Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.
| Type | Instructions |
|---|---|
Commercial on-premise |
Visit the ServiceNow® Store to download and install the application. |
Federal hosted |
See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
Federal on-premise |
If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
On-premise |
See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information. |
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.