Microsoft Azure OEM for Dynamic Translation in Now Assist
Support multi-language input in Now Assist applications with the Microsoft Azure OEM translator service included in Generative AI Controller.
Multi-language support for Now Assist applications
- The language of the text is detected.
- The text is dynamically translated to English, then provided to Now Assist.
- Now Assist returns a response in English.
- The English response is translated to the user's preferred language and displayed in the UI.
For more information about enabling dynamic translation in this context, see Configure multilingual service for Now Assist applications and Enable Dynamic Translation for capabilities in Generative AI Controller.
From the Zurich release, this spoke has available support for specific regulated markets, subject to conditions. For information see KB0743854 on the Now Support portal.
Activation
The Microsoft Azure OEM translator service is included with Generative AI Controller. Microsoft Azure OEM requires Dynamic Translation tables, so Generative AI Controller activates Dynamic Translation if it isn't already active.
Microsoft Azure OEM appears as a row in the Translator Configurations (sn_dt_translator_configuration) table. This record is not editable. The connection credentials of this translator service are already configured. For more information about this integration, see https://www.servicenow.com/company/media/press-room/gen-ai-now-platform.html.
If you try to update this record in the Translator Configurations table, the following error is displayed: "The Microsoft Azure OEM translator configuration is used in Generative AI flows. It cannot be edited".
With the Xanadu Patch 3 release, the Microsoft Azure OEM translator includes support for Exclusion Framework in Dynamic Translation. Also the API used by flows and subflows is automatically updated to v4.
The application scope for Microsoft Azure OEM is sn_ms_oem.
For more information, see Dynamic Translation.
Alteration or deactivation
You can use a different machine translation service in Generative AI Controller, rather than the provided Microsoft Azure OEM translator configuration. If you want to switch to a translation service provider of your choice, you can update a system property as follows.
- With the admin role, create an account with a third-party machine translation service provider and configure it in your instance. For details see Integration with other translation services.
- Open the record for your translation service provider by navigating to the Translator Configurations [sn_dt_translator_configuration] table, then selecting the appropriate row.
- Copy the sys id of the record by opening the form context menu
and selecting Copy sys_id.
- Navigate to the sys_properties table and select New to create a system property.
- Enter values in the System Property - New record form as follows.
Table 1. System Property - New record form Field Value Name com.snc.gen_ai.translator_configuration.sys_id Value Enter the translator configuration sys id that you copied in the previous step. - Select Submit.
Alternatively, you can deactivate Dynamic Translation in this context using another sys property. For information see Disable Dynamic Translation for LLM Virtual Agent conversations.