Integrated experience and service feedback
Experience and service feedback enables you to gather quick feedback from your users on their user experiences and their service experiences.
Configure the experience and service feedback across the Employee Center portal to gain insights into your user sentiments, as an admin.
View all the responses captured neatly in the Feedback Analytics dashboard.
- Experience feedback: Provide your feedback on the user experience in the portal, the mobile, Kiosk, or through the Virtual Agent.
- Service feedback: Provide your feedback on the service experience like raising a Service Catalog item request.
Both the feedback types can be either static questions or survey questionnaires.
- Configure the experience feedback drawer widget in your portal, if it has the Employee Center header.
- Configure the experience feedback drawer widget to provide feedback in various formats like, experience, numeric value feedback, or star rating feedback. For more information on configuring feedback definition, see Set up the feedback definition.
- Avail the star rating and the numeric value rating in Experience feedback predefined with Employee Center version 35.0.
- For a description of the field values in the feedback definition form, see Feedback definition form.
Provide feedback through the drawer widget, In page in the portal or via email.
| Name | Type | Description |
|---|---|---|
|
experience-flow-feedback |
Widget | Supports in-page feedback on the portal. |
|
experience-workflow-feedback |
Widget | Supports workflow-based feedback on the portal. |
Post-feedback loop
Post-feedback loop allows tasks to be created when the feedback rating is beneath or equal to the rating threshold. The feedback tasks are visible in My tasks.
View the Details tab to get the feedback task assessment. For Survey feedback tasks, view the responses and assessment details.