You must first configure the Now Assist for Care Team Operations application so that care teams can use the agentic AI capabilities in Care Team Mobile or Care Team Portal.

Configuration overview

1. Install Now Assist for Care Team Operations
2. Activate Now Assist in Virtual Agent for case intake
3. Activate AI Assistant for Care Team Portal
4. Enable the Request care team assistance agentic workflow to create care team cases
5. Enable Now Assist in AI Search for case intake
6. Enable the Now Assist icon in Care Team Mobile
7. Promote Now Assist in Virtual Agent for Care Team Portal
8. Activate the Care Team Operations Case Creation Voice AI Agent
9. Configure Care Team Operations Case Creation Voice AI agent triggers
10. Manage domain intelligence for AI agents