Set up assignment groups for Care Team Operations for Healthcare IT

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Associate assignment groups with your healthcare organizations to ensure cases are assigned to the correct healthcare organizations.

    Before you begin

    Role required: admin

    About this task

    Multiple assignment groups can be associated with a single healthcare organization.

    In Care Team Operations for Healthcare IT, assignment groups must be configured so that incidents created from Healthcare IT cases can be fulfilled.

    Procedure

    1. Navigate to All > Healthcare Operations > Healthcare Organizations.
    2. Select the healthcare organization that you want to associate an assignment group with.
    3. In the Assignment Groups related list, select New.

    4. On the Service Organization Assignment Group form, fill in the fields.

      Service Organization Assignment Group form:

      Field Description
      Service organization Auto-populated with the name of the healthcare organization to which you’re adding an assignment group.
      Assignment group Name of the assignment group that is to be added.
    5. Select Submit.