Healthcare and Life Sciences data model example

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
  • The Healthcare and Life Sciences data model is vital in managing patient information.

    Before you begin

    Role required: sn_hcls.healthcare_agent

    About this task

    Problem scenario: A healthcare organization is dedicated to enhancing patient satisfaction encounters common industry challenges. These hurdles involve a lack of alignment with crucial industry standards, including the Health Insurance Portability and Accountability Act (HIPAA), Fast Healthcare Interoperability Resources (FHIR), and Health Level Seven International (HL7). These disparities lead to duplication of efforts and a slow time to market.

    Solution: To address these challenges, the healthcare organization recognizes the need for transformative solutions and subsequently implements the HCLS-SM Core application. In the context of healthcare, a data model refers to a structured representation of the data used and managed within the healthcare system. It defines how data is organized, stored, and accessed, providing a framework for understanding the relationships between different types of data. A healthcare data model typically includes various entities, attributes, and their interconnections, reflecting the complex nature of healthcare information.

    In this scenario, the healthcare data model is vital in managing patient information. Let's assume every healthcare organization has entities and attributes as one of the key components of a data model. Entities represent the different objects or concepts within the healthcare system, such as patients, healthcare providers, medical procedures, medications, etc. Attributes are the properties or characteristics of the entities. For example, attributes of a patient entity might include name, date of birth, gender, and medical history.

    Gilly, a new patient, calls the healthcare organization seeking medical attention.

    Procedure

    1. In the Healthcare Workspace, navigate to Lists > Interactions > My Interactions > New to create a patient record.
    2. Navigate to Create Patient in the Options menu to create a new patient record.
    3. Complete the form fields and click Save.

      When a patient record is created in ServiceNow, a corresponding consumer record is generated, linking the patient's identity to the healthcare system.

    Result

    The power of the healthcare data model emerges as Gilly's patient record seamlessly connects to various aspects of their healthcare journey.

    A list of appointments is linked, providing details like appointment type, service provided, location, and the attending practitioner. The patient records related list displays other information about her.

    The healthcare organization notices improved efficiencies provided by the Healthcare and Life Sciences (HCLS) data model in HCLS-SM.

    The HCLS data model, through its well-defined entities and attributes, ensures a seamless patient experience. By efficiently capturing and organizing patient information, the data model not only simplifies registration processes but also enables healthcare providers to access vital medical history, contributing to enhanced patient care and satisfaction.

    The healthcare organization is aware of how the data model plays a crucial role in helping healthcare organizations manage, organize, and analyze their data effectively. They aim to enhance interoperability, data integration, consistency, scalability, and compliance obligations and emphasize the importance of capturing and organizing data in a way that supports personalized and holistic patient care.