For Care Team Operations for Facilities to create work orders from Healthcare Facilities cases, the Field Service Management [com.snc.work_management] plugin must be installed.

This plugin provides all roles and features needed for the healthcare facilities case to synchronize to work orders.

For information on fulfilling work orders, see Manage work orders.

If the Field Service Management [com.snc.work_management] plugin isn’t installed:

Work orders aren’t created from healthcare facilities cases. Instead, agents work on fulfilling those cases directly from Workspace.

Cases created are assigned to assignment groups based on the requesting location associations and are configured normally.

For information on fulfilling cases, see Manage cases in Customer Service Management.