Create a facilities support request using Care Team Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the Care Team Portal to create a facilities support request.

    Before you begin

    Role required: sn_hco.care_team_member

    About this task

    A facilities support request being created by Care Team Portal.

    Care Team Operations for Facilities comes with preconfigured service requests for facilities support departments.

    Select the catalog item that aligns with your request type. Within the support request itself, use the Category field to specify the exact request category.

    For example, a nurse who notices an issue with the temperature level in a room would navigate to Create a request > Request Facilities service > Temperature and Humidity Control and in the support request, set Category to Room climate issues.

    For detailed information on the Facilities service catalog, see Service Catalog installed with Care Team Operations for Facilities.

    Procedure

    1. In the Care Team Portal, navigate to Create a request > Request facilities service.
    2. Choose the appropriate catalog item for your support request.
    3. In the form that appears, fill in fields as needed.
      Field Description
      Unit The unit associated with the request.
      Location The healthcare location in which facilities support is needed.
      Category The category of this request. For a detailed list of categories, see Service Catalog installed with Care Team Operations for Facilities.
      Description Optionally, enter a description of the issue to assist the support agent.
      Priority The priority of the issue. Options are:
      • 1 - Critical
      • 2 - High
      • 3 - Moderate
      • 4. Low
      Available start The day and time in which support can attempt to resolve the issue.
    4. Optional: Add attachments as needed.
    5. Select Submit.