Scan an asset to create a support request in Care Team Mobile

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use Scan asset in Care Team Mobile to generate support requests by scanning bar codes attached to assets.

    Before you begin

    Role required: Team member, Team manager

    Procedure

    1. In Care Team Mobile, navigate to Quick Actions > Scan asset.
    2. Scan the bar code attached to the asset to retrieve the asset tag.
    3. Select Submit.

      If no existing asset is found, a message is displayed to alert the user that no existing asset exists.

    4. Select the returned asset record.
      Any active requests, details, or activities associated with the asset are displayed.
    5. Optional: Select Create a request to create a support request for this asset.