Using Order Management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You can manage and fulfill customer orders and service orders in the Order Management application.

    Action types for orders

    The Order Management application supports the following types of customer and service orders.

    Table 1. Order action types
    Order action type Description
    Add Add a customer order that is not associated with an existing order from the same customer.
    Change Change an existing order, which changes a previously ordered or fulfilled product or service.
    Delete Deletion of an existing customer order line item or product order.

    Methods for capturing orders

    You can capture customer (product) and service orders from the following sources:
    • Your agents can capture customer and service orders using the CSM Configurable Workspace.
    • If you have a Telecommunications Service Management subscription, you can capture orders from the following:
      • Third-party order management systems through the Product Ordering Open (TMF622) or Service Order Open (TMF641) APIs.
      • Through the Service Exchange in the San Diego and later releases.