| System administrator |
- Configures fulfillment flows for Jeopardy Management.
- Configures all jeopardy-related decision table rule sets that define jeopardy fulfillment policies.
- Configures service level agreements (SLA) definitions for tasks.
- Reviews and updates existing workflows and adds jeopardy actions when updates are required.
- Reviews and updates jeopardy decision tables.
|
admin |
| Order fulfillment manager |
- Reviews order jeopardy data for order impacts.
- Assigns task jeopardy priorities to appropriate skilled agent for resolution.
- Tracks and monitors timely fulfillment of customer order using jeopardy information.
- Proactively mitigates jeopardy risks.
- Escalates order jeopardy-related issues as needed.
|
sn_ind_tmt_orm.order_fulfilment_manager |
| Order fulfillment agent |
- Tracks, monitors, and reviews order task progressions for jeopardy data and proactively acts on potential jeopardy-related issues.
- Escalates jeopardy issues as appropriate to fulfillment managers.
|
sn_ind_tmt_orm.order_fulfilment_agent |
| Service order manager |
- Reviews service order jeopardy data for potential service order impacts.
- Assigns task jeopardy priorities to appropriate skilled agent for resolution.
- Tracks and monitors timely fulfillment of customer orders by leveraging jeopardy information.
- Proactively mitigates jeopardy risks.
- Escalates jeopardy-related issues as needed.
|
sn_ind_tmt_orm.service_order_manager |
| Service order agent |
- Tracks, monitors, and reviews order task progressions for jeopardy data.
- Escalates order jeopardy impacts to the fulfillment manager.
|
sn_ind_tmt_orm.service_order_agent |