Jeopardy Management use cases
Jeopardy Management use cases help you explore and understand how Jeopardy Management works in different scenarios in Order Management for Telecommunications.
Design-time use cases
Design-time use cases explain some of the scenarios around configuring and setting up Jeopardy Management for Order Management for Telecommunications.
Use case: Configure business logic and workflows
System admins want to configure and define fulfillment subflows with Jeopardy Management actions and logic.
Define jeopardy logic using Flow Designer to links product specifications and a fulfillment workflow.
- Create planned order tasks in Draft state.
- Set task relationships.
- Create placeholder for domain orders.
- Create relationships for order tasks in a domain order.
- Set order task state.
- Configure jeopardy decision tables.
Run-time use cases
Run-time use cases explain some of the scenarios around running and monitoring Jeopardy Management for Order Management for Telecommunications.
Use Case: Support predictive jeopardy that monitors customer orders
Fulfillment agents and managers use jeopardy management workflows to monitor the potential risk of an order missing a customer due date.
- Calculate planned task completion dates and estimated dates.
- Monitor order tasks against service level agreements (SLA)s.
- Trigger SLA thresholds for order task and order line items.
- Update jeopardy levels as needed in the order entry forms.
- Roll up planned dates for order tasks that complete.
Use Case: Support staggered order decomposition and Jeopardy Management
Fulfillment managers and agents expect that when a staggered order decomposition occurs, each occurrence of a staggered order line item causes the Jeopardy Management workflow logic to restart.
- Completed decomposed order line items, the Jeopardy Management workflow restarts when additional planned tasks are added.
- New planned tasks get a task SLA assigned, which is benchmarked for all tasks repeated, and includes the date roll ups.
Use Case: Support inflight orders and Jeopardy Management
Fulfillment managers and agent want Jeopardy Management to pause orders. When the order revision is approved, the jeopardy monitoring restarts.
- Revision in progress and all tasks are on hold: jeopardy monitoring halts.
- Order revisions approved: task states go from on hold to their previous state and upcoming tasks move to a scheduled state.
- Jeopardy logic recalculates dates: planned dates and estimated or expected dates.
- Dates are benchmarked.
- Date roll up logic run and reflects the new start and end dates for planned and estimated dates.