Fallout Management data model
Manage and fix the processing issues that occur during the fulfillment of a customer or service order. With Fallout Management, you can identify the order processing exceptions and create a fallout record to investigate and resolve the underlying processing issue. Fallout Management enables a customer or service order to continue until it's completed.
The Fallout Management data model extends the Task table. The following table lists the attributes that apply to order fallout processing.
| Field | Description |
|---|---|
| Number | Unique system-assigned fallout number, starting with a prefix of FO, up to seven digits in length. |
| Assigned to | Identifier for the assigned person responsible for acting on the fallout record. |
| Created by | Identifier for the fallout administrator who created the fallout record. |
| Created on | Timestamp that includes the date and time that the fallout record was created. |
| State |
Indicator of the
current processing state for the fallout record. Unless otherwise indicated, the
fallout manager or agent manually assigns the appropriate state to the fallout
record, depending on where it currently resides in the processing cycle.
|
| Originated from | Identifier of the originating order task record that the fallout record is associated with. |
| Activity |
Listing of the processing activities and changes in the field values that have
taken place for the fallout record.
To expand, collapse, or filter by
activity stream:
|
| Attachments | File attachments for the fallout record. Click Browse to add the file as an attachment. |
) to filter by additional comments, attachments, or state.
), and then select the appropriate one: