Monitoring Jeopardy Management
Order managers and agents can monitor jeopardy-enabled fulfillment tasks. When a task enters jeopardy, managers can take action to ensure the fulfillment workflow isn’t delayed.
When Jeopardy Management is added to fulfillment task flows, Jeopardy Management tracks the time to complete tasks and creates a predictive assessment of the risk level to the fulfillment plan. If a task is taking longer than the defined time, jeopardy alerts are shared.
The following table describes where you can view the jeopardy status.
| Jeopardy status | Description |
|---|---|
| Jeopardy Level in Jeopardy-enabled order forms | Look for jeopardy status in the Jeopardy Level column of the order status form. Jeopardy levels include Low, Medium, High, and Critical. |
| Order Orchestration View | Navigate to . Each Orchestration tile shows the task and Service Level Agreements (SLA) progress. |
| SLA Definition Progress Bar | Navigate to and view the status bar. The status bar shows the SLA progress, for example:
|