Monitoring Jeopardy Management

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read
  • Order managers and agents can monitor jeopardy-enabled fulfillment tasks. When a task enters jeopardy, managers can take action to ensure the fulfillment workflow isn’t delayed.

    When Jeopardy Management is added to fulfillment task flows, Jeopardy Management tracks the time to complete tasks and creates a predictive assessment of the risk level to the fulfillment plan. If a task is taking longer than the defined time, jeopardy alerts are shared.

    The following table describes where you can view the jeopardy status.

    Table 1. Jeopardy status alerts
    Jeopardy status Description
    Jeopardy Level in Jeopardy-enabled order forms Look for jeopardy status in the Jeopardy Level column of the order status form. Jeopardy levels include Low, Medium, High, and Critical.
    Order Orchestration View Navigate to Customer Order > Order > Order Line Item > Orchestration. Each Orchestration tile shows the task and Service Level Agreements (SLA) progress.
    SLA Definition Progress Bar Navigate to Customer Order > Order > Order Line Item > Task > SLA and view the status bar. The status bar shows the SLA progress, for example:
    • Green: SLA progressing on its time line.
    • Red: tTask is near the end of the critical percentage of allotted time.The image shows a method of monitoring jeopardy risk level using the Order Task Characteristics Values table.