Export product catalog entities

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Export product catalog entities as a JSON file and save the file to your local download directory so that it can be imported to another ServiceNow instance.

    Before you begin

    After upgrading to the Washington DC release, check with your administrator that the Code field values are available for the main product catalog entities in your source and target instances. For more information, see Add Code field values to catalog entities after upgrading.

    Role required: product_catalog_admin

    About this task

    You can export catalog entities in any sequence, but they must be imported to a target instance in a certain order. You import base entities (characteristics and characteristic options, template, and unit of measure) first, followed by the product catalog, product offerings, and product specifications.

    Procedure

    1. In the CSM Configurable Workspace, select the List Lists tab. view.
    2. Navigate to Export > Export Entities.
      The Export Entities list shows the previous export jobs.
    3. Start an export job by selecting Export Hierarchy.
      The Catalog Export form opens in the Export-UI tab.
    4. In Entity Type, select the product catalog entity to be exported from your source instance.
      The product catalog entities are: Product Offering, Product Specification, Service Specification, Product Offering Catalog, Characteristic, Unit of Measure, and Template.
    5. Select the items that you want to export and select Export.
    6. Give the export job a file name and description, then select Submit.
      The export process begins and a message displays the catalog export ID.
    7. Find and view the exported JSON file by refreshing the Export Entities list and selecting the export job.

      The exported file appears in the Attachments pane.

      The Catalog Export Request page with an exported JSON file in the Attachments pane.
    8. Select the attachment to download the exported file.
      The file is downloaded as a JSON file and saved to your local download directory.

    What to do next