Set up the Cisco Webex Teams spoke

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 5 min. de leitura

    • Integrate the ServiceNow instance and Cisco Webex Teams by creating a custom OAuth application in Cisco Webex Teams or using the custom Cisco Webex Credentials to authenticate ServiceNow requests.

    Antes de Iniciar

    • Request an Integration Hub subscription.
    • Activate the Cisco Webex Teams spoke.
    • Role required: admin.

    You can choose to use either OAuth 2.0 or the custom credentials, Cisco Webex Credentials, for authentication.

    Register Cisco Webex Teams as an OAuth provider

    Use the information generated during the Cisco Webex Teams application configuration to register Cisco Webex Teams as an OAuth provider and allow the ServiceNow instance to request OAuth 2.0 tokens.

    Antes de Iniciar

    Role required: admin.

    Procedimento

    1. Navigate to All > System OAuth > Application Registry.
    2. Click New.
      The system displays this message: What kind of OAuth application?.
    3. Select Connect to a third party OAuth Provider.
    4. On the form, fill these values.
      Tabela 1. Application Registries form
      Field Description
      Name Name to uniquely identify the record. For example, enter: Cisco Webex Teams OAuth
      Client ID Client ID created during the Cisco Webex Teams application configuration.
      Client Secret Client Secret created during the Cisco Webex Teams application configuration.
      Authorization URL OAuth authorization code endpoint. Enter: https://webexapis.com/v1/authorize
      Token URL OAuth server token endpoint. Enter: https://webexapis.com/v1/access_token
      Token Revocation URL OAuth server token revocation endpoint.
      Redirect URL OAuth callback endpoint in this format: https://<instance>.service-now.com/oauth_redirect.do
      OAuth API Script Script to customize the request and response. Select OauthCiscoWebexTeamsUtils.
      Logo URL URL that contains an image to use as the application logo.
      Default Grant Type Grant type used to establish the token. Select Authorization Code.
      Refresh Token Lifespan Time, in seconds, that the refresh token is valid. The default time is 8,640,0000 seconds.
      PKCE required Option to enable public clients to require PKCE for an authorization.
      Nota:
      You can use only Authorization Code as the Default Grant type when PKCE is enabled.
      Application Application scope that contains this record.
      Accessible from Application scope that this registry is accessible from.
      Active Option to actively use the application registry.
      Use mutual authentication Option to use mutual authentication for token request and revocation. This option requires a mutual authentication profile to be specified.
    5. Right-click the form header, and click Save.

    O que Fazer Depois

    Ensure that the OAuth entity profile has these permissions:OAuth entity profile scopes.

    Create a OAuth credential record for the Cisco Webex Teams Spoke

    Create a credential record for the Cisco Webex Teams account. The Cisco Webex Teams Spoke connection and credential alias uses these credentials to authorize actions.

    Antes de Iniciar

    Role required: admin.

    Procedimento

    1. Navigate to All > IntegrationHub > Connections & Credentials > Credentials.
    2. Click New.

      The system displays this message: What type of Credentials would you like to create?

    3. Select OAuth 2.0 Credentials.
    4. On the form, fill these values.
      Tabela 2. OAuth 2.0 Credentials form
      Field Description
      Name Name to uniquely identify the record. For example, Cisco Webex Teams Cred.
      Active Option to actively use the credential record.
      OAuth Entity Profile OAuth profile created during the registration of Cisco Webex Teams as an OAuth provider. For example, Cisco Webex Teams OAuth Profile.
      Applies to Option to specify if the credential applies to all MID Servers in your network, or to one or more Specific MID servers. Specify the MID Servers that should use this credential in the MID servers field.
      Order Order to apply this credential. For example, 100.
      Credential alias Credential alias associated with the spoke.
    5. Right-click the form header and click Submit.
    6. To generate the OAuth token, click the Get OAuth Token related link.

    Create a connection and credential alias record for the Cisco Webex Teams Spoke

    Create a credential record for the Cisco Webex Teams account. The Cisco Webex Teams Spoke connection and credential alias uses these credentials to authorize actions.

    Antes de Iniciar

    Role required: admin.

    Procedimento

    1. Navigate to All > IntegrationHub > Connections & Credentials > Connection & Credential Aliases.
    2. Open the CiscoWebexTeams record.
      Cisco Teams Webex connection and credential alias

      The CiscoWebexTeams Connection & Credential Aliases display.

    3. Click New under Connections tab.
      New connection and credentials for Cisco Webex Teams
    4. On the form, fill these values.
      Tabela 3. Connection & Credential for Cisco Webex Teams
      Field Description
      Name Name for the HTTPS connection record for Cisco Webex Teams spoke
      Credentials

      Name of the credential created for Cisco Webex Teams spoke

      Provide the value ceated in “Create a OAuth credential record for the Cisco Webex Teams spoke”.
      Connection URL

      Option to provide the connection URL.

      Provide the value as https://webexapis.com

      Connection record for Cisco Webex Teams

    5. Right-click the form header and click Submit.

    Create a Connection & Credentials alias for Visa Spoke

    Create a connection record for your . The Visa spoke connection and credential aliases use these connections to perform actions in .

    Procedimento

    1. Navigate to All > Connections & Credentials > Connections & Credentials Aliases.
    2. Open the alias record for .
    3. From the Connections tab, click New.
    4. On the form, fill these fields.
      Tabela 4. Connection form
      Field Description
      Name Name to uniquely identify the record. For example, <Application-Name> Connection.
      Credential Credential record created for Visa spoke. For example, <Application-Name> Cred.
      Connection alias Alias record associated with this connection.
      Host Fully qualified domain name of the target host where the server is installed. For example, <host>.<domain>.com.
      Connection URL Base URL to connect to . Enter:
      Active Option to actively use the connection record.
      Domain Domain that the action runs in.
      Override default port Target port used by the connection. If blank, the system uses the default port.
      Use MID server Option to use a MID Servers for this connection. If the check box is selected, define the fields in the Advanced MID Server Configuration related list.
    5. Click Submit.