Set up the Google Directory spoke

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Integrate the ServiceNow instance and Google Directory spoke by using G Suite credentials to authenticate ServiceNow requests.

    Antes de Iniciar

    • Request an Integration Hub subscription.
    • Activate the Google Directory spoke.
    • Role required: admin.

    Configure the Google Directory application

    Create a custom OAuth application from your Google G Suit account to enable OAuth 2.0 authentication with the Google Directory spoke.

    Antes de Iniciar

    Google Directory integration requirements:
    • A domain and an email address associated with the domain. For example, www.mydomain.com and jane-admin@mydomain.com. Note that you can only register one email address per domain in G Suite.
    • A Google G Suite or login created with the domain.

    Role required: admin.

    Por Que e Quando Desempenhar Esta Tarefa

    Complete these steps from the Google Developers Console. See the G Suite product documentation for instructions on creating and configuring custom applications.

    Procedimento

    1. Register a new custom application and open it.
      1. Navigate to https://console.developers.google.com.
      2. Create a project with your G Suite administrator credentials.
      3. Open the project.
    2. Provide the OAuth authorized domain name.
      1. From the APIs & Services menu, select OAuth consent screen.
      2. Enter the application name.
      3. Specify the Authorized domain service-now.com.
      4. Click Save.
    3. Create the credentials.
      1. From the APIs & Services menu, select Credentials.
      2. Select Create OAuth client ID from the Create credentials list.
    4. Select the application type Web application.
    5. Enter the following Authorized redirect URI: https://<instance>.service-now.com/oauth_redirect.do and click Create.
      The OAuth client window shows your client ID and client secret.
    6. Copy these two values to a text file so that you can use them when you add the Google Directory connection in ServiceNow instance.
      Dica:
      You can always access the client ID and secret in the Google APIs & Services interface by clicking Credentials and selecting the OAuth 2.0 client ID name.

    Add Google Directory connection in ServiceNow instance

    Add the Google Directory connection in Workflow Studio to configure the Google Directory spoke.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Process Automation > Workflow Studio.
    2. Click the Connections tab.
    3. Toggle and enable the Outbound connections.
    4. Locate the Google Directory connection alias and click View Details.
      • To configure the default connection and credential alias record that is shipped along with the Google Directory spoke, click View Details.
      • To manage more than one Google Directory spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see Supporting multiple connections.

      If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.

    5. On the form, fill these values.
      Tabela 1. Configure Connection form
      Field Description
      Connection URL URL to connect to Google Directory. Enter https://googleapis.com.
      Credential Name Name to identify the credential record. For example, Google Directory Cred.
      OAuth Name Name to identify the OAuth record. For example, Google_Directory OAuth.
      OAuth Client ID Client ID of your Google app.
      OAuth Client Secret Client Secret of your Google app.
      OAuth Redirect URL Redirect URL provided in your Google app. This value is auto-populated.
      OAuth Authorization URL OAuth authorization code endpoint. Enter https://accounts.google.com/o/oauth2/v2/auth.
      OAuth Token URL Token URL. Enter https://oauth2.googleapis.com/token .

      Configure Google Directory connection.

    6. Click Configure and Get OAuth Token.
    7. In the pop-up window, click Allow.
      The OAuth Access token is generated for the Google Directory spoke.