Set up the Jira spoke for Jira Server

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 3 min. de leitura

    • Integrate your ServiceNow instance with the Jira Server instance to authenticate the requests from ServiceNow.

    Antes de Iniciar

    • Request an Integration Hub subscription.
    • Activate the Jira spoke.
    • Role required: admin.

    Por Que e Quando Desempenhar Esta Tarefa

    You can set up the Jira spoke for your Jira Server instance using basic authentication. For this basic authentication, you can use either API Key or user name and password, as per your requirement.

    Option 1: Using user name and password

    Integrate the ServiceNow instance and Jira Server using user name and password to authenticate ServiceNow requests.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Process Automation > Workflow Studio.
    2. Click the Integrations tab.
    3. Under Connections, the Outbound connections are displayed by default.
    4. Locate the Jira connection alias and click View Details.
      • To configure the default connection and credential alias record that is shipped along with the Jira spoke, click View Details.
      • To manage more than one Jira spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see Supporting multiple connections.
      If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.
    5. On the Connection form, fill in the fields.
      Field Description
      Connection Name Name to uniquely identify the connection. For example, Jira Server spoke connnection.
      Connection URL URL of your Jira Server instance.
      Server Type Select server.
      User name Enter the user name of the associated Jira Server account.
      API Key Enter the password of the associated Jira Server account.

      Configure the connection for Jira Server.

    6. Click Create Connection.

    Option 2: Using API Key

    Integrate the ServiceNow instance and Jira Server using API Key to authenticate ServiceNow requests.

    Antes de Iniciar

    Role required: admin

    Generate a personal access token

    Generate a personal access token from the Jira Server instance.

    Antes de Iniciar

    • Access to Jira Server instance.
    • Role required: admin

    Procedimento

    1. Log in to the Jira Server instance as an admin.
    2. Click the user profile icon and click Profile.
    3. Under Personal Access Tokens, click Create token.Create a personal access token.
    4. On the Create a personal access token form, fill in the required values.Fill in the values to create a personal access token.
      The value of personal access token is generated and displayed. Copy this value for later use.Copy the value of the generated token.

    Create a credential record for the Jira spoke

    Create an API key credential record to authenticate the requests from ServiceNow.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Integration Hub > Connection & Credential Aliases > Credentials.
    2. Click New.
      The system displays the message, What type of Credentials would you like to create?
    3. Select API Key Credentials.
    4. On the form, fill these values.
      Field Description
      Name Name to identify the credential record. For example, Jira Server API Key Cred.
      API Key Enter value in this format: Bearer <Personal Access Token>.

      <Personal Access Token> is the value of personal access token you had created in the Jira system dashboard.
    5. Click Submit.

    Create a connection record for the Jira spoke

    Create a connection record for the Jira account. The connection and credential alias uses this connection to perform actions in Jira.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Connections & Credentials > Connection & Credential Aliases.
    2. Open the alias record for Jira that shipped with the spoke.
    3. On the Connections tab, click New.
      The system displays a blank HTTP(s) Connection form.
    4. Enter these values and click Submit.
      Field Value required
      Name Enter any name to uniquely identify the connection record. For example, enter Jira Server API key Connection.
      Credential Select the Credential record created for Jira. For example, select Jira Server API Key Cred.
      Connection URL Enter the URL of your Jira Server instance.
    5. In the Attributes related list, provide these values.
      1. Enter the value 2 for api_version.
      2. Enter the value server for server_type.
      Set the value of server_type to server.
    6. Click Submit.