Configurations to use Workday SOAP Basic Auth with WS-Security

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Configure your ServiceNow instance to perform actions that use the Workday SOAP Basic Auth with WS-Security.

    Antes de Iniciar

    Role required: admin.

    Por Que e Quando Desempenhar Esta Tarefa

    This is the most traditional Workday SOAP authentication setup.
    Nota:
    These configurations are needed to use the SOAP-based spoke actions. For information about the SOAP-based spoke actions, see the Spoke actions that use Workday SOAP APIs section in Workday HR Spoke.

    Provide the Workday HR base URL

    Provide the base URL of your Workday HR instance in the Connection Details [connection_details] table. Spoke actions based on the SOAP API, use these details for the action execution.

    Antes de Iniciar

    Role required: admin.

    Procedimento

    1. Navigate to All > Workday HR Spoke > Connection Details.
    2. Click the Show List related list.
    3. Click New.
    4. On the form, fill these values.
      Tabela 1. Connection Details form
      Field Description
      Base URL Base URL of the Workday instance or tenant name. Enter the base URL in this format https://<workday_host_url>/ccx/service/<workday_tenant_name>
      Version Version of the API. For example, enter v33.2.
      Webservice Type Type of web service. Select SOAP.
    5. Click Save.

    Create a WS-Security Username Profile for the Workday HR spoke

    Create a WS-Security Username Profile to provide your Workday credentials to authenticate requests from ServiceNow.

    Antes de Iniciar

    Role required: admin.

    Procedimento

    1. Navigate to All > IntegrationHub > SOAP Integrations > WS-Security Username Profiles.
    2. Click New.
    3. On the form, fill these values.
      Field Description
      Name Name to uniquely identify this credential. For example, enter WorkdayHR User.
      Application Application in which the record is applicable. Select Workday HR Spoke.
      Username Workday user who has integration rights using Workday Web Services.
      Password Password of the Workday user.
    4. Click Save.

    Configure the SOAP security policy for the Workday HR spoke

    Configure the SOAP security profile by adding the security user name profile you had created to authenticate requests from ServiceNow.

    Antes de Iniciar

    Role required: admin.

    Procedimento

    1. Navigate to All > IntegrationHub > SOAP Integrations > SOAP Security Policies.
    2. Open the record for the Workday HR spoke, for example, WorkdayHR.
      Nota:
      If you intend to use another SOAP security policy record and not the default record, you must ensure that you select that record in all the actions that use Workday SOAP web services.
      Select the required SOAP security policy if you are not using the default policy.

      Except these listed actions, all other actions use Workday SOAP web services:

    3. For WS-Security Username Profile, select the security username profile you had created for the Workday HR spoke.
      See Create a WS-Security Username Profile for the Workday HR spoke for more information.
    4. Do not provide a value in WS-Security X.509 Profile.
    5. Right-click the form header and click Save.