Set up the Guidewire spoke

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 5 min. de leitura

    • Integrate the ServiceNow instance and Guidewire using basic Auth or OAuth 2.0 authentication to authenticate ServiceNow requests.

    Antes de Iniciar

    • Request an Integration Hub subscription.
    • Activate the Guidewire spoke.
    • Choose and implement the Guidewire authentication approach appropriate for your application. See the Guidewire documentation for Choosing an authentication flow for details.
    • Ensure that the dependent plugins are activated.
    • Role required: admin.

    Register Guidewire as an OAuth provider

    Use the information generated during the Guidewire application configuration to register Guidewire as an OAuth provider. OAuth provider registration enables the ServiceNow instance to request OAuth 2.0 tokens.

    Antes de Iniciar

    • Role required: admin
    • Client ID and client secret generated from configuration of the third-party Guidewire application

    Procedimento

    1. Navigate to All > System OAuth > Application Registry.
    2. Select New.
      The system displays this message: What kind of OAuth application?.
    3. Select Connect to a third party OAuth Provider.
    4. On the form, fill these values.
      Tabela 1. Application Registries form
      Field Description
      Name Name to uniquely identify the record. For example, enter: Guidewire OAuth
      Client ID <Client ID> created during the Guidewire account configuration.
      Client Secret <Client Secret> created during the Guidewire account configuration.
      Authorization URL OAuth authorization code endpoint.
      Token URL OAuth server token endpoint.
      Token Revocation URL OAuth server token revocation endpoint.
      Redirect URL OAuth callback endpoint in this format: https://<instance>.service-now.com/oauth_redirect.do
      OAuth API Script Script to customize the request and response.
      Logo URL URL that contains an image to use as the application logo.
      Default Grant Type Grant type used to establish the token..
      Refresh Token Lifespan Time, in seconds, that the refresh token is valid. The default time is 8,640,0000 seconds.
      PKCE required Option to enable public clients to require PKCE for an authorization.
      Nota:
      You can use only Authorization Code as the Default Grant type when PKCE is enabled.
      Application Application scope that contains this record.
      Accessible from Application scope that this registry is accessible from.
      Active Option to actively use the application registry.
      Use mutual authentication Option to use mutual authentication for token request and revocation. This option requires a mutual authentication profile to be specified.
      Send credentials Option for whether or how to send authentication information identifying the application and its authorized users to the OAuth server.
    5. On the form header, select Submit.

    Create OAuth 2.0 credential record for the Guidewire spoke

    Create credential records to the Guidewire custom OAuth application you created during Guidewire account configuration. The Guidewire spoke connection and credential aliases use these credentials to authorize actions in Guidewire application. The Guidewire connection and credential alias uses these credentials to authorize actions.

    Antes de Iniciar

    Role required: admin

    The following example shows the steps for creating a credential record for Guidewire PolicyCenter, Guidewire ContactManager, or Guidewire ClaimCenter.

    Procedimento

    1. Navigate to All > Connections & Credentials > Credentials.
    2. Select New.

      The system displays this message: What type of Credentials would you like to create?

    3. Select OAuth 2.0 Credentials.
      The pop-up window displays a blank OAuth 2.0 Credentials form.
    4. Enter these values.
      Field Value required
      Name Enter any name to uniquely identify the record. For example, enter Guidewire OAuth2.0 API Credentials.
      Active Enable
      OAuth Entity Profile Select the OAuth profile you created when you registered the custom Equifax application as an OAuth provider. For example, select Equifax OAuth default profile.
      Applies to Select the MID Servers that can use this credential. For example, select All MID Servers.
      Order Select the order to apply this credential. For example, enter 100.
    5. Select Submit.
    6. To generate the OAuth token, select the Get OAuth Token related link.

    Create Basic Auth credential record for the Guidewire spoke

    Create a Basic Auth credential record for the Guidewire application. The Guidewire connection and credential alias uses these credentials to authorize actions in Guidewire PolicyCenter, Guidewire ContactManager, and Guidewire ClaimCenter.

    Antes de Iniciar

    Role required: admin

    The following example shows the steps for creating a basic Auth credential record for Guidewire PolicyCenter, Guidewire ContactManager, and Guidewire ClaimCenter.

    Procedimento

    1. Navigate to All > Connections & Credentials > Credentials.
    2. Select New.

      The system displays this message: What type of Credentials would you like to create?

    3. Select Basic Auth Credentials.
    4. On the form, fill in the fields.
      Field Description
      Name Name to uniquely identify the record. For example, Guidewire.
      User name User name to be entered as credential.
      Password Password to be entered as credential.
      Active Option to actively use the credential record. Select the option.
      Order Order that the credentials are used. For example, enter 100.
    5. Right-click the form header and select Submit.

    Switch between basic Auth and OAuth 2.0 credential

    You can choose to switch between implemented basic Auth and OAuth 2.0 authentication based on your event or security needs.

    Antes de Iniciar

    The following example shows the steps for switching from basic auth to OAuth 2.0 for the Guidewire ClaimCenter application.

    Procedimento

    1. Navigate to AllConnections & CredentialsConnection & Credential Aliases.
    2. Select the Guidewire ClaimCenter record you want to re-configure.
    3. From the Connections tab, open the existing target connection record.
    4. In the Credential field, select the reference lookup icon.
    5. Select the credential record.
    • If switching the authentication method from basic auth to OAuth 2.0, select the credential record created during OAuth setup.
    • If switching the authentication method from OAuth 2.0 to basic auth, select the credential record created during basic Auth setup.
    1. Save the record.

    O que Fazer Depois

    Get Guidewire OAuth token

    Create connection record for the Guidewire spoke

    Create a connection record for your Guidewire application. The Guidewire connection and credential aliases use these connections to perform actions in Guidewire PolicyCenter, Guidewire ContactManager, and Guidewire ClaimCenter.

    Antes de Iniciar

    Role required: admin

    The following example shows the steps for creating a connection record for Guidewire PolicyCenter, Guidewire ContactManager, or Guidewire ClaimCenter.

    Procedimento

    1. Navigate to All > Connections & Credentials > Connections & Credentials Aliases.
    2. Open the alias record, for example, Guidewire ClaimCenter.
    3. From the Connections tab, select New.
    4. On the form, fill these fields.
      Tabela 2. Connection form
      Field Description
      Name Name to uniquely identify the record. For example, Guidewire Connection.
      Credential Basic Auth or OAuth 2.0 credential record created for Guidewire. For example, Guidewire OAuth2.0 API Credentials.
      Connection alias Alias record associated with this connection.
      Connection URL Base URL to connect to Guidewire.
      Active Option to actively use the connection record.
      Domain Domain that the action runs in.
    5. Select Submit.

    Get Guidewire OAuth token

    Generate the Guidewire access token.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Connections & Credentials > Credentials.
    2. Select the Guidewire spoke OAuth Credential record.
      For example, select Guidewire OAuth2.0 Credentials.
    3. From Related Links, select Get OAuth Token.

    Resultado

    The Guidewire spoke receives a new OAuth access token.