Set up triggers for the Vonage spoke

Set up triggers for the Vonage spoke for the required events. The endpoint enables webhooks to connect with your ServiceNow instance.

Configure triggers in ServiceNow instance

Configure endpoint for webhooks in the Vonage that support the token authentication.

Antes de Iniciar

Role required: flow_designer and connection_admin

Procedimento

  1. Navigate to All > Process Automation > Workflow Studio.
  2. Click the Integrations tab.
  3. Toggle and enable the Inbound connections.
  4. Locate the Vonage Spoke endpoint and click View Details.
  5. For the Vonage External Trigger end point, click Configure.
  6. Select the user who can trigger the endpoint and click Activate.
    During the Vonage webhook configuration, select user profile, activate the endpoint, then copy the generated URL and paste it in your Vonage account.
  7. Copy the generated endpoint URL.

Add the endpoint URL in Vonage

Add the endpoint URL that is generated in your ServiceNow instance in the Vonage API Dashboard to enable webhooks to connect with your ServiceNow instance.

Antes de Iniciar

Role required: admin

Procedimento

  1. Log in to your Vonage API Dashboard.
  2. Navigate to CONTROL > API Settings.
    Configuring webhook URLs in Vonage
  3. Under Default SMS Setting, locate the webhook URL fields.
  4. In the webhook URL field, paste the generated endpoint URL.
    Field Description
    Delivery receipts (DLR) webhooks Endpoint URL that was generated after you Configure triggers in ServiceNow instance to receive delivery status updates.
    Inbound SMS webhooksvo Endpoint URL that was generated after you Configure triggers in ServiceNow instance to receive inbound messages.
  5. Click Save to save the changes.
  6. To configure webhooks for call management, navigate to BUILD > Applications > Create a new application.
    Creating an application in Vonage
  7. While creating an application, toggle the Voice option under Capabilities.
  8. Copy the URL generated in your ServiceNow instance and paste it as the Answer URL and Event URL and click Save.
    Configuring voice capabilities in Vonage