Zero Copy Connector for ERP tutorial - Purchase order look up

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Use this tutorial to build a simple form where anyone can enter a PO number and instantly see current SAP data.

    The challenge

    Your customer service team receives calls daily asking about purchase order status. Currently, they must:

    1. Put the customer on hold.
    2. Log into SAP (if they have access).
    3. Navigate through multiple SAP screens.
    4. Find the PO using transaction ME23N.
    5. Relay information back.

    Key benefits

    • No SAP licenses needed for look up users.
    • No data stored in ServiceNow (always current).
    • Simple interface anyone can use.