Properties installed with Workplace Calendar Synchronization

  • Release version: Washingtondc
  • Updated February 1, 2024
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    Summary of Properties Installed with Workplace Calendar Synchronization

    The Workplace Calendar Synchronization feature in ServiceNow allows customization of synchronization properties for reservations. These properties are stored in the System Properties [sysproperties] table, which can be accessed via the navigation filter by enteringsysproperties.list.

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    Key Features

    • Time Zone Synchronization: The property snwsdrsvsync.useuserdefaulttz allows synchronization of reservations based on user-specific time zones, defaulting to system time zones or UTC if no user time zone is set.
    • Blocking Reservations: The property snwsdrsvsync.createblockingrsv facilitates the creation of blocker reservations in synchronized workplace locations.
    • Event Retry Count: Configure the number of retries for event synchronization using snwsdrsvsync.maxeventretrycount.
    • Default Time Zones: The property snwsdrsvsync.usedefaulttz determines whether to use default time zones for synchronization.
    • Exchange Callback Limit: Set a maximum wait time for Microsoft Exchange callbacks with snwsdrsvsync.exchangecallbacktimelimit.
    • Event Synchronization Intervals: The properties snwsdrsvsync.outlookeventsyncinterval and snwsdrsvsync.googleeventsyncinterval manage the synchronization intervals for events from Microsoft Exchange and Google Calendar, respectively.
    • Past Reservation Sync Period: Specify the number of months for syncing past reservations with snwsdrsvsync.ewsPastSyncPeriodInMonths.

    Key Outcomes

    By customizing these properties, ServiceNow customers can enhance the efficiency of their workplace reservation systems, ensuring accurate synchronization and effective management of calendar events. This enables better scheduling practices and improved user experience within the Workplace Service Delivery application.

    Customize the properties available with Workplace Calendar Synchronization.

    These properties are available for Workplace Calendar Synchronization.
    Note:
    All of these properties are located in the System Properties [sys_properties] table. To access the table, enter sys_properties.list in the navigation filter.
    Table 1. Properties for Workplace Calendar Synchronization
    Property Description
    sn_wsd_rsvsync.use_user_default_tz This property enables you to synchronize reservations created by users according to their time zone. Either the system's time zone or the user's time zone is used to update and synchronize reservation. First, the property checks if the user has a time zone specified or not. If the user has not specified any time zone, the system's time zone is used. Again, if the system has no time zone specified, then the property uses the UTC time zone.

    Reservations synchronized from Microsoft Exchange and Google Calendar to Workplace Service Delivery are not affected.

    • Type: true/false
    • Default value: false
    sn_wsd_rsvsync.create_blocking_rsv This property enables you to create blocker reservations on workplace locations that are synchronized with the calendar provider.
    • Type: true/false
    • Default type: true
    sn_wsd_rsvsync.max_event_retry_count This property enables you to specify after how many times an event must be reprocessed.
    • Type: Integer
    • Default value: 10
    sn_wsd_rsvsync.use_default_tz This property enables you to use the default time zones during the reservation synchronization.
    • Type: true/false
    • Default type: true
    sn_wsd_rsvsync.exchange_callback_time_limit This property enables you to specify the maximum time limit to wait for Microsoft exchange to notify with a callback. Specify the time limit in negative seconds as specified in the default value.
    Note:
    You won’t be notified when an event is rejected or declined by Microsoft Outlook. For the same reason, a scheduled job - Clean-up Awaiting/Rejected Reservations, is available that you can run on any suitable frequency to clear the reservations rejected or declined by the Microsoft Outlook calendar.
    • Type: Integer
    • Default value: -18000 (5 hours)
    sn_wsd_rsvsync.outlook_event_sync_interval This property is used internally by the application, it enables you to set the time(in minutes) to synchronize events received by Microsoft Exchange with Workplace Reservation Management application. Ensure that the time that you set in this property is more that the time specified in the Create and Update Reservations from Events scheduled job's repeat interval.
    • Type: Integer
    • Default value: 2
    sn_wsd_rsvsync.google_event_sync_interval This property is used internally by the application while updating the attendee details on the reservations. Ensure that the time that you set in this property is more than the time specified in the Update attendees of Workplace Reservation (Google) scheduled job's repeat interval.
    • Type: string
    • Default value: 5
    sn_wsd_rsvsync.ewsPastSyncPeriodInMonths This property enables you specify the number of months that you want a sync to run in order to sync past reservation. A single sync will run for specified number of months for past reservation. Ensure that a single sync does not return more 1000 reservations. Specify the number of months based on the same.
    • Type: Integer
    • Default value: 2