Instance scan findings

  • Release version: Washingtondc
  • Updated April 30, 2024
  • 2 minutes to read
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    Summary of Instance Scan Findings for Workplace Calendar Synchronization

    The instance scan for Workplace Calendar Synchronization identifies various findings related to configuration and connection issues. It's essential for ServiceNow customers to review these findings to ensure proper synchronization with Microsoft Exchange Online and to maintain the functionality of workplace services.

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    Key Findings

    • Missing or incorrect connection and credential aliases for Microsoft Exchange Online.
    • Issues with OAuth configurations, such as expired tokens or mismatched grant types.
    • Invalid URLs associated with Application Registry entries.
    • Missing or inactive credentials linked to connections.
    • Synchronization configurations may be incomplete or inactive.
    • Expired subscriptions affecting resource availability.

    Next Steps

    To resolve the issues identified in the scan findings, customers should refer to the following:

    • Review the Microsoft Exchange Online - Calendar synchronization documentation.
    • Consult the Synchronization - Prerequisites and implementation guidelines.

    Addressing these findings will enhance the effectiveness of the Workplace Calendar Synchronization and ensure seamless integration with Microsoft Exchange Online.

    After the instance scan completes, on the Scan Result form, review the findings in the Scan Findings related list.

    Scan findings

    The following findings are reported in the scan report:
    • Could not find the sn_ex_online_spke.Microsoft_Exchange_Online Connection and credential alias.
    • The Connection & credential alias specified in the Override alias is not a child alias to the sn_ex_online_spke.Microsoft_Exchange_Online Connection and credential alias.
    • There are multiple/no connections associated with the ' + selectedAlias.getValue('name') + ' Connection and credential alias.
    • There are multiple/no connection attributes associated with ' + selectedAlias.getValue('name') + ' Connection and credential alias.
    • Incorrect 'Connection URL' specified in the " + selectedAlias.getValue('name') + " Connection and credential alias."
    • OAuth provider associated with the OAuth Entity Scope - ' + scope + ' is not same as the one associated with OAuth Entity Profile of this scope.
    • The OAuth Scope - ' + scopesExpected[i] + ' must be associated with the grant type ' + grantType + '.
    • The Default grant type of the OAuth provider must be same as the Grant type of the OAuth Entity Profile.'
    • OAuth Token has expired.
    • Please generate an OAuth Token.
    • Invalid token URL associated with Application Registry - ' + applicationRegistryGr.getValue('name') + '.
    • Invalid authorization URL associated with Application Registry - ' + applicationRegistryGr.getValue('name') + '.
    • Invalid redirect URL associated with Application Registry - ' + applicationRegistryGr.getValue('name') + '.
    • There is no OAuth Entity Profile associated with the credential - ' + credentialGr.getValue('name') + '.
    • There is no credential associated with the connection - ' + connectionGr.getValue('name') + '.
    • There is no active credential associated with the connection - ' + connectionGr.getValue('name') + '.
    • Invalid Credential record associated with connection - ' + connectionGr.getValue('name') + '.
    • If the grant type of the connection (linked with provider) is set as Authorization Code, the provider must have Strict mode enabled with a valid Strict mode email.
    • Synchronization is not configured - could not find an active provider.
    • There are multiple subscriptions associated with this resource.
    • Calendar provider associated with this Rsv Sync Configuration is inactive.
    • Could not find an email with this Rsv Sync configuration.
    • The Rsv Sync configuration email must be same as the email specified in the 'Email' field of the location record.
    • The same email is associated with a different Rsv sync configuration.
    • The Subscription has expired.
    • The Subscription status is ' + status + '.
    • Invalid Subscription.
    • Could not find a subscription for this Rsv Sync Configuration.
    To fix a finding, refer to the following: