Employee Center Pro Kiosk benefits

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Employee Center Pro Kiosk benefits

    Employee Center Pro Kiosk is designed to enhance the efficiency and productivity of deskless and shift workers by providing them with essential information and self-service options. This centralized platform facilitates access to critical services tailored to their needs, which is vital for improving engagement and overall organizational success.

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    Key Features

    • Shift Information: Displays upcoming work shifts with relevant details to help employees manage their schedules.
    • Time Off Balance: Provides visibility into available leave balances, allowing effective planning for time off.
    • Get Support: Quick access to HR queries, profile updates, and health and safety incident reporting.
    • Browse Help Topics: Enables employees to explore relevant help content and request updates.
    • My Favorites: Allows employees to bookmark important information for easy access.
    • Guided Self-Service: Offers step-by-step guidance to help employees navigate resources effectively.
    • My Requests: Tracks the status of submitted requests, ensuring transparency in the process.
    • AI Search: Facilitates searching for knowledge articles and catalog items, enhancing information retrieval.
    • Feedback Widget: Captures user feedback to improve the Kiosk experience.

    Key Outcomes

    By utilizing the Employee Center Pro Kiosk, organizations can expect increased operational efficiency for field and shift workers, resulting in improved productivity and engagement. The platform's user-friendly interface and tailored options empower employees to manage their work-related needs effectively, fostering a more efficient workplace environment.

    Enable the field workers and shift workers with the in-context information for operational efficiency.

    Providing resources for deskless workers is essential for boosting productivity, engagement, and organizational success.
    • Access information and use services.
    • Provide self-service options such as raising and tracking requests.
    • Help with shifts, time off, and pay​ information and other industry-specific needs and use cases.

    Benefits

    Employee Center Pro Kiosk is a centralized platform that helps employees with essential services and information. The Kiosk offers a user-friendly interface that presents relevant details and options tailored to the deskless employees needs.

    • Shift information: Displays the shortest and upcoming work shift info with the date and time on the home page. Go to the shift page to see detailed information to plan and manage work routines productively. For more information, see Schedule in Employee Center Pro Kiosk.

      You can use instance options to change the display preferences. For more information, see Modify the Upcoming shift widget display.

    • Time off balance: Helps employees with the available time off balances such as casual and sick leave. This information helps employees plan and manage their time off effectively. For more information, see Time off balances in Employee Center Pro Kiosk.

      You can use instance options to change the display preferences. For more information, see Modify the Time off widget display.

    • Get support: Provides employees with quick access to various services and requests such as:
      • Ask HR Question: Allows employees to submit queries or seek assistance from the HR department.
      • Request Profile Update: Allows employees to request updates or changes to the employee profile information.
      • Report Health and Safety Incident: Provides a convenient way for employees to report any health and safety incidents or concerns.
        Note:
        With the Health and Safety Incident Management plugin, you can report health and safety with the sn_ohs_im.reporter role.
      For more information, see Get support.
    • Browse help topics: Allows employees to request updates or changes to the employee profile information.

      You can use instance options to change the display preferences. For more information, see Modify the Browse help content widget display.

    • My Favorites: Allows employees to mark useful information as favorites.
    • Guided Self-service: Guides employees to self-serve with step-by-step assistance and to navigate their way to the relevant article or catalog item. For more information, see .
    • My requests: Allows employees to track the progress of their requests. This section shows all the open requests in descending order.
    • AI Search: Allows employees to search and find relevant information or services such as knowledge articles and catalog items.
    • Header: Offers easy navigation to My requests, Profile, and other useful information.
    • Footer: Contains legal information, links, and copyright details.
    • Feedback widget: Organizations can easily capture feedback on the Kiosk experience using the experience feedback drawer widget on the home page. For more information, see Integrated experience and service feedback.

      For more information on how to configure, see Configure Employee Center Pro Kiosk.

    For more information on how to use the Kiosk application, see Use Employee Center Pro Kiosk.