Verify integration for the Sterling service

  • Release version: Washingtondc
  • Updated November 14, 2024
  • 2 minutes to read

    • The integration is configured to push background check data between the HR service in HR Service Delivery and the Sterling service. You can verify the preconfigured settings and determine whether they meet your needs or if further customization is required.

    Before you begin

    Important:
    Integrating with the Accurate Background service is being prepared for deprecation. It will be hidden and unavailable for activation from Zurich, but will continue to be supported till Brazil. If you have an active subscription, you can still activate the plugin by submitting a plugin activation request. For more details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Role required: sn_hr_integrations.admin

    Procedure

    1. Verify the HR service mappings, which maps the HR service to the HR web service.
      1. Navigate to HR Integrations > HR Service Mapping.
      2. Right-click the HR external source column and select Group By HR external source.
      3. For the Sterling group, click the arrow to expand the list.
      4. For each record, click the information icon to verify that the HR service is correctly mapped to the appropriate HR web service.
        Note:
        Make sure to provide the endpoint URL for the Sterling Background Check API record.
        Table 1. HR service mapping
        HR service mapping HR service HR web service
        Sterling Background Check - Request Background Check by Sterling Request Background Check by Sterling Sterling Background Check API
    2. Verify the HR outbound schema mappings.
      1. Navigate to HR Integrations > HR Outbound Schema Mapping.
      2. Right-click the Source Table column and select Group By Source Table.
      3. For the HR Talent Management Case [sn_hr_core_case_talent_management] group, click the arrow to expand the list.
      4. Click the information icon for each Sterling record to verify that the data fields from the source tables are correctly mapped to the appropriate fields in Sterling.
    3. Verify the HR schema mappings.
      1. Navigate to HR Integrations > HR Schema Mapping.
      2. Right-click the Source column and select Group By Source.
      3. For the Sterling group, click the arrow to expand the list.
      4. For each record, click the information icon to verify that the data fields from Sterling are correctly mapped to the appropriate fields in the staging tables.
    4. Verify the HR transform maps.
      1. Navigate to HR Integrations > HR Transform Maps.
      2. In the Table Transform Maps list, verify that the staging tables are correctly mapped to the appropriate target tables.
        Table 2. Staging table mapping
        Staging table Target table
        HR Integrations Background Check Staging [sn_hr_integrations_background_check_staging] HR Talent Management Case [sn_hr_core_case_talent_management]

    What to do next