ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery, and employee engagement.

Employee Center portal also enables customers to easily scale their service solutions across departments, such as IT, HR, Workplace, Legal, and Procurement with digital workflows. This unified portal goes beyond the basic service delivery to provide a platform for communications, engagement, and content experiences with Employee Center Pro subscription.

Watch this video to get a detailed understanding on Employee Center and its capabilities.

Unified portal experience

Improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the Employee Center portal, access to information and services across all departments are made simple and can be accessed through any device.

Extensible service delivery platform

Easily scales from single to multi-department service delivery use case that includes best-in-class home page and specialized widgets redesigned for multi-department tasking. Employee Center portal also provides curated experiences to drive employee driven content discovery, AI search, and unified browse for an enhanced user experience.

Available to all customers

There is no additional licensing cost associated with the Employee Center. All customers can use the Employee Center portal to start their employee portal journey with ServiceNow

Employee engagement and communication

Stay informed on news and events, find cross-enterprise answers, run campaigns, provide employees a platform to communicate and be engaged using the Employee Center Pro application. Employee Center Pro requires additional licensing. Employee Center Pro is available as a standalone offering and is included with the HR Service Delivery Professional or Enterprise offerings.

Employee Center and Employee Center Pro functionality comparison

Here is a list of functionalities available with Employee Center and Employee Center Pro licenses.

Table 1. EC and EC Pro functionality comparison

Functionality	Employee Center	Employee Center Pro
Service catalog and Knowledge Base articles
AI search
Curated Experiences (taxonomy, dynamic topic pages)
Chat (live agent, virtual agent, VA lite)
Tasks and requests
Employee profile
Content recommendations (recommended for you)
Cross-channel favorites
Content Publishing (Content Library, Rich Content Editor, News articles)
Content Experiences (Campaigns)
Content Analytics
Content Governance
Enterprise search SharePoint Online Search Connector
Integration-powered capabilities (App Launcher, (Approval Hub)
Configurable approvals experience
Manager Hub
Organization chart
Employee Forums (communities)
Integrated experience and service feedback
Employee Center Pro Kiosk

Employee Center for IT Service Management

Use Employee Center to streamline your IT ticket management and other service management tasks. Improve agent experience with higher case deflections enabled by customised, machine learning-driven recommendations and solutions for employees. For more information, see .

Explore Learn about how employees, agents, and managers use Employee Center portal.	Configure Plan and configure your implementation.	Integrate Extend the Employee Center capabilities by integrating with different applications.
Manage Manage content requests, create content, produce campaigns, and measure impact.	Use View your profile, applications, to-dos, and articles.	Reference Get details about components like fields, tables, and properties.