Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
Summarize
Summary of Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
The Now Assist Virtual Agent topics facilitate HR processes in Employee Center, enabling users to interact with Workday for various requests, such as applying for time off or updating personal details. To utilize these features, users must ensure the Virtual Agent topics are configured and that they hold specific roles including admin or HR service roles.
Show less
Key Features
- Lookup Worker Profile: View coworker profiles by typing relevant keywords in the chat.
- Update Personal Details: Update information such as address, phone number, and email directly from Employee Center.
- Get User Paychecks: Access payslip details by providing required date ranges to view summaries and deductions.
- Get Total Rewards: View rewards and benefits information by entering keywords related to rewards.
- Get Time Off Balance: Check leave balances by specifying keywords related to leave inquiries.
- Request Time Off: Submit time off requests to Workday by providing necessary dates through the chat interface.
- Get Holiday Calendar: Retrieve holiday calendars for specified years with simple keyword prompts.
Key Outcomes
By leveraging the Now Assist Virtual Agent topics, ServiceNow customers can efficiently manage HR-related tasks, gain real-time access to their employment information, and streamline their interactions with Workday, enhancing overall employee experience and productivity.
You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Workday system in Employee Center.
Virtual Agent topics for HR Service Delivery Advanced Integration with Workday Overview
- Configure Virtual Agent topics for HR Service Delivery Advanced Integration with Workday.
- Have one of the following roles: admin, sn_hr_sp.hrsp_alumni, sn_hr_sp.hrsp_contingent, sn_hr_sp.hrsp_employee, sn_hr_sp.hrsp_contractor, or sn_hr_sp.admin
Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
| Virtual Agent Topic | Feature Name | Service Name | Subflow |
|---|---|---|---|
| Lookup Worker Profile | Worker Management | Get Worker | Workday HR - Lookup Worker Profile |
| Request Time Off | Leave Management | Time off balance | Workday HR - Get Time off balance |
| Create Time Off Request | Workday HR - Request Time Off | ||
| Get Time Off Balance | Time Off Balance | Workday HR - Get Time Off Balance | |
| Get Holiday Calendar | Holiday Calendar | Workday HR - Get Employee Holiday Calendar | |
| Get Total Rewards | Benefits Management | Total Rewards | Workday HR - Get Total Rewards |
| Get User Pay Checks | Payroll Management | Get Paychecks | Workday HR - Get Employee Paychecks |
| Update Email Address | Human Capital Management | Update Personal Details | Workday HR - Update Personal Details |
| Update Address | |||
| Update Phone Number | |||
| Update Date of Birth | |||
| Update Blood Type |
Lookup Worker Profile
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
Update Personal Details
You can update personal details in Virtual Agent using one of the following topics in Employee Center from the Workday system.
- Update Address
- Update Date of Birth
- Update Email Address
- Update Phone Number
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross
pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed.
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards.
Get Time Off Balance
The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance.
Request Time Off
The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the Workday system.
Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat.