Install the Now Assist for Complaint Case (CSM) application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can install the Now Assist for Complaint Case (CSM) application (sn_cmpl_gen_ai) if you have the admin role.The application installs related ServiceNow® Store applications and plugins if they are not already installed.

    Before you begin

    Role required: admin

    About this task

    The following item is installed with Now Assist for Complaint Case (CSM): Plugin: Complaint Case AI Agent collection (sn_complaint_ai)

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Now Assist for Complaint Case (CSM) application (sn_cmpl_gen_ai) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      A list of the versions available to you are displayed.

    3. Select a version from the list and select Install.

      In the Review Installation Details dialog box, any dependencies installed with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Select Install.