Associate wrap-up codes with email interactions

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Associate wrap-up codes with the email interaction wrap-up configuration so that agents can select them when closing an interaction.

    Before you begin

    A wrap-up code must be created. See Configure wrap-up codes for email interactions.

    Role required: admin

    Procedure

    1. Navigate to All > Interaction > Wrap-up configuration.
    2. Select Wrap Up for Email Interactions.
    3. Note: If a message appears about the application scope, select here to be able to edit the record.
    4. Select Codes.
    5. From the Available list, select the wrap-up code.
    6. Select the arrow (>) icon to move it to the Selected list.
    7. Select Save.

    Result

    The configured wrap-up codes are available to agents when closing email interactions.