View household members

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View the list of members in your household from the Consumer Portal to see their details and manage household accounts.

    Before you begin

    Install Customer Household Data Model (com.snc.household) app from ServiceNow store.

    Role required: sn_customerservice.consumer
    Note:
    You must be a householdHead to view household members. For details, see Add consumers to a household.

    Procedure

    1. Navigate to the Consumer Portal.
    2. Navigate to My hub > View household members in the portal header.

    Result

    You can view the list of household members. Select any record to view details.