Install Billing Account

  • Release version: Australia
  • Updated June 16, 2026
  • 1 minute to read

    • You can install the Billing Account application (com.snc.billing_account) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

    Before you begin

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Review the Order Management application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

    Role required: admin

    About this task

    The billing account application has a modular plugin structure:

    • Base plugin (com.snc.billing_account): Independent core functionality for billing account management
    • CSM integration: Install com.sn_customerservice and com.snc.cs_base to enable billing account integration with core CSM capabilities and the Related Party Framework
    • CSM Workspace support: Install com.snc.uib.csm_agent_workspace to enable CSM Workspace support for billing account integration
    • Household functionality: Install com.snc.household for household-related billing scenarios
    • Install Base and Sold Product functionality: Install sn_install_base for product inventory integration

    Procedure

    1. Navigate to All > Customer Service > Customer > Billing Accounts.
    2. Select New from the billing accounts record.
    3. On the form, fill in the fields.
      Table 1. Contract form
      Field Definition
      Name Name of the billing account.
      Number Internal unique number identifying the billing account.
      Billing account type Organization or user type associated with this billing account.
      Parent billing account References the parent billing account.
      Status Indicates the current state of the billing account.
      Account Customer account to which this billing account belongs.
      Contact Customer contact to which this billing account belongs.
      Consumer Consumer to which this billing account belongs.
      Start date Date when the billing account becomes active.
      End date Date when the billing account is closed or terminated.
      Currency Currency used for transactions in this billing account.
      Active Status of the configuration. By using this functionality, you can enable or disable this configuration.
      Description Description of the billing account.
    4. Select Submit to create a new billing account record.