Greeting feature configuration

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Understand the configuration of the Greeting feature in the Engagement Messenger to configure the field values.

    Table 1. Greeting feature configuration form
    Field Description
    Enable for unauthenticated users

    Option for enabling this feature for guest users who visit the website that hosts the messenger.
    Unauthenticated user greeting

    Text that is displayed in the header of the messenger home page to greet a guest user. For example, Hello!
    Enable for authenticated users

    Option for enabling this feature for users who sign in into the website that hosts the messenger.
    Authenticated user greeting

    Text that is displayed in the header of the messenger home page to greet a user who signs in into the website.

    This field is automatically set to Hi, <user>!, where <user> indicates the name of the user who has logged in.

    The other variables that you can use with <user> are the following:
    • <title> which indicates the salutation such as Mr., Ms., or Dr. as per the details in the Users [sys_user] table.
    • <part_of_day> which displays the greeting based on the part of the day of the user's region. For example, Good morning, Good afternoon, or Good evening.
    Greeting message

    Tagline for the user greeting on the header of the messenger home page.

    [[URL|Display Text]] indicates format to define URL and display text. For example, [[https://www.example.com|Example]]
    Figure 1. Greeting feature widget
    Greeting feature widget screen with a user greeting, a list of featured articles, and a search bar to search for answers.