Get started with the Customer Service mobile application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the ServiceNow Agent mobile app to access the Customer Service mobile application. Then log in to an instance as an agent or manager and work on your customer service cases.

    Before you begin

    Role required: sn_customerservice_agent or sn_customerservice_manager

    About this task

    Procedure

    1. Depending on your device, go to the Apple App Store or the Google Play Store and download the ServiceNow Agent mobile app.
    2. Log in to an instance.
    3. Tap Customer Service to open the application and display the applet launcher.
    4. Manage your customer service cases based on your role.
      For more information about the agent and manager tasks, see Use mobile application to perform agent and manager tasks.