Service Model Foundation data model
Summarize
Summary of Service Model Foundation Data Model
The Service Model Foundation data model outlines the structure for maintaining data consistency and relationships across its components. It organizes entities such as services, locations, and accounts, and provides a unified view that ensures scalability and integrity within the framework.
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Key Features
- Entity-Relationship Diagram (ERD): Illustrates the connections between service organizations, business locations, and staff, showing how these entities interact within the Service Model Foundation.
- Service Organizations: Consists of Internal Business Locations (IBL), External Business Locations (EBL), and Outsourced Service Providers (OSP), which may also represent logical rather than physical entities.
- Reference Architecture: Displays the technical framework and data flow, illustrating how system components interact and manage service operations, ensuring a clear understanding of information processing.
- Entities Included: Various entities such as service organizations, internal and external business locations, customers, employees, roles, and relationships are defined to facilitate service delivery.
Key Outcomes
By utilizing the Service Model Foundation data model, customers can expect enhanced data visibility, control, and consistency across their service operations. This structure supports the creation of tailored data models that reflect their business needs, improves service delivery efficiency, and fosters better customer relationships through defined roles and responsibilities.
The Service Model Foundation data model defines the underlying structure that supports data consistency and relationships across Service Model Foundation. The data model explains its purpose, including how entities such as services, locations, and accounts are organized and connected through the entity-relationship Diagram (ERD) and reference architecture. It provides a unified view of data design, confirming scalability, integrity, and seamless integration across Service Model Foundation components.
Service Model Foundation provides a framework that your customers can use to create structured yet flexible data models that represent their business structure. Central support represents the supporting entity within the main organization. Service organizations represent additional entities providing customer support.
- Internal Business Locations (IBL)
- External Business Locations (EBL)
- Outsourced Service Providers (OSP)
Entity relationship model
This ERD illustrates the structural relationships among service organizations, business locations, and staff or employees within the Service Model Foundation. A service organization manages multiple internal (IBL), external (EBL), and outsourced (OSP) locations, each associated with its own workforce, that is employees or external staff, who perform service activities.
The model differentiates internal versus external service delivery contexts while maintaining a unified link through the sys_user and service organization staff tables. It provides the foundation for access control, visibility, and data consistency across all Service Model Foundation entities.
Reference architecture and data flow model
The following reference architecture diagram illustrates the technical framework and data flow within the Service Model Foundation (SMF) system.
This reference architecture highlights how various system components, tables, and services interact to deliver and manage service operations. It shows the flow of data between primary data tables, transaction tables, and custom tables, emphasizing the integration points between internal and external business locations, service offerings, and case management processes.
The reference architecture ensures a clear understanding of how information is processed, routed, and stored across the Service Model Foundation system.
Entities included with Service Model Foundation
| Entity | Definition | Examples |
|---|---|---|
| Service organizations |
The internal and external entities that are involved in providing a service to customers. A service organization provides the base framework that supports the customer service value chain. This framework includes internal and external service organizations. You can extend the service organization to create entities as needed. |
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| Internal business locations | The internal entities that belong to a service organization and are involved in providing goods and services. |
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| External business locations | The external entities that belong to a service organization and are involved in providing goods and services. |
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| Customers (B2B) | The external customers in the business-to-business model who use goods and services. |
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| Configuring households | The external customers in the business-to-consumer model who use goods and services. |
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| Employees and staff members | The people who work at internal and external service organizations and assist customers. |
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| Roles | Job functions that are performed by various users in the service organization. |
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| Responsibility definitions | Definitions of the responsibilities that an agent can perform for a customer or that a consumer can perform for another consumer. Use these responsibilities to create relationships between agents and customers or between consumers. |
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| Relationships | Relationships that are created between agents and customers or between two consumers, are based on specific responsibilities. Use these relationships to provide additional access to data. |
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