Add staff members to an external business location

Release version: Australia

Updated March 12, 2026

2 minutes to read

Add users as staff members to an external business location to support accounts, contacts, consumers, and households.

Before you begin

Role required: admin, sn_customerservice_manager, sn_customerservice.svc_location_manager, sn_customerservice.svc_location_manager_contributor, and sn_bus_loc.location_relationship_manager

About this task

You can add both internal users with the snc_internal role and external users with the snc_external role as staff members to an external business location.

Administrators and customer service managers can add staff members to any business location.
Location managers can add staff members to the business locations that they have access to.

Note:

Adding new external staff members to the external business locations must be done using the service organization external staff module.

Procedure

Navigate to All > Customer Service > Service Organizations > Business Locations > External Business Locations.
Select the desired external business locations record.
Select the Register Member related link to open the Register Member at External Business Location record.
You can use the record to register new location staff or move existing staff between locations managed by the Location manager, and assign responsibilities to staff accordingly.

On the form, fill in the fields.

Table 1. Register Member at External Business Location form
Field	Description
External Business Location	The automatically generated external business locations.
Register Staff	Field used to register new location staff or move existing staff from external business location hierarchy between locations. New Staff: Create a user in External Organization Staff (sn_csm_service_organization_external_staff) table with (snc_external) role. Existing Staff: List of staff members already working under the service organization hierarchy.
First Name	First name of the staff member.
Last Name	Family name of the staff member.
User ID	User ID of the staff member.
Email	Email address of the staff member.
Member	Field used to select an external staff member from the list of service organization external staff record. Note: This field appears only when Existing Staff is selected from the Register staff field.
Member Type	Field used to assign responsibility for the selected business location. None: Creates a member record. Listed Member: Creates a member record. With the member record, a responsibility record is created with the type as Listed Member and the responsibility is empty. Location Contributor: Creates a member record and along with the member record, a responsibility record is created with the type as Location Contributor and the responsibility as Location Contributor. Note: Assigning responsibility is applicable to both existing and new staff members.

Select Submit.
A new external staff member record is created for the selected external business location. The admin must assign responsibilities to the staff members. However, if you have selected None as a member type, then you must not create a responsibility record.