Using AI agent agentic workflow in Now Assist for Enterprise Architecture (EA)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the AI agents in Enterprise Architecture to help complete tasks autonomously.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Table 1. Available agentic workflow for AI agents for Enterprise Architecture
    Agentic workflow name Description Available AI agents
    Generate enterprise architecture diagram Generates diagrams for business applications hierarchy in Enterprise Modeling and Visualization and summarizes them. Enterprise architecture diagrams AI agent
    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Important:

    By default, all agentic workflow and AI agent records are read only.

    To change any configuration of an AI agent, you must first duplicate the use case. For information, see duplicate the use case. Then proceed with the following steps:
    • Activate the use case.
    • Activate all agents in a use case.To invoke the Generate enterprise architecture diagram use case, you can ask for a business hierarchy diagram for a specific entity through the Now Assist panel.

    To view more information on AI agents and how to install them, see the following: