Digital integration form (easy form) in EA Workspace
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Summary of Digital integration form (easy form) in EA Workspace
The Digital Integration form in EA Workspace enables ServiceNow customers to define and manage integrations between two business applications. This form captures essential information about how business applications communicate via digital interfaces, supporting data exchange or process interactions to deliver business value. It helps clarify ownership, roles, and technical details of integrations, facilitating better governance and operational awareness.
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Key Features
- Subscriber and Provider Business Applications: Identify the business applications involved in the integration, where the provider owns the digital interface and the subscriber consumes it. Note that ownership differs from data flow direction.
- Digital Interface: Specify the digital interface (API) used by the provider to enable data exchange or process interaction. This field is linked to the provider and can be newly created or selected from existing interfaces.
- Ownership Fields: Define the IT Owner and Business Owner responsible for the digital integration to ensure clear accountability.
- Integration Naming: The Digital Integration Name is auto-generated based on selected subscriber, provider, and interface but can be edited for clarity.
- Type and Subtype: Categorize the integration as Data Integration, Process Integration, or User Interface Integration. Data Integration further allows subtype selection (e.g., Foundation data, Configuration items, Events) to specify integration focus.
- Trigger and Interval: Define how and when the integration runs, with options including manual, scheduled, process-driven, or event triggers, and frequencies ranging from seconds to years or real-time.
- Description: Provide detailed information about the purpose and business value of the integration to facilitate understanding and documentation.
Practical Use for ServiceNow Customers
ServiceNow customers can use the Digital Integration form to accurately document and manage the lifecycle of integrations between internal business applications or with external services. This structured approach helps prevent outages by clarifying responsibilities and data flow, supports compliance by maintaining detailed records, and improves operational efficiency by defining triggers and intervals for integration processes.
The digital integration represents the integration between two business applications.
Digital integration form (easy form) fields
| Field | Description |
|---|---|
| Subscriber Business Application | Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. The
subscriber business application is affected by the changes or an outage, causing connection or data loss. Note: The provider and subscriber roles define interface ownership, not data flow direction. The
provider owns the digital interface; the subscriber consumes it. Data flow direction—whether incoming, outgoing, or bidirectional—is set separately using the Data Flow Direction field and reflects
which application initiates the connection. For example, the provider can receive data (incoming) if the subscriber initiates the connection. For more information, see Example: Provider and subscriber with data flow directions. |
| Subscriber Digital Interface | Name of the digital interface that subscribes for the integration. |
| Provider Business Application | Name of the business application that provides the digital interface
that enables
other applications to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the
provider. Note: This field is automatically generated and can't be
edited.The
provider and subscriber roles define interface ownership, not data flow direction. The provider owns the digital interface; the subscriber consumes it. Data flow direction—whether incoming, outgoing, or bidirectional—is
set separately using the Data Flow Direction field and reflects which application initiates the connection. For example, the provider can receive data (incoming) if the subscriber initiates the
connection. For more information, see Example: Provider and subscriber with data flow directions. |
| New Provider Digital Interface | Option to create a digital interface. This field is a placeholder digital interface that is related to a provider business application. |
| Provider Digital Interface | Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service. |
| IT Owner | The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application. |
| Business Owner | The owner of the business function who owns the digital integration. It can be the same person who owns the parent subscriber business application. |
| Digital Integration Name | Name of the digital integration. This field is auto-populated when the Subscriber Business Application, Provider Business Application, and the Digital Interface fields are selected. You can modify the auto-populated name. |
| Type | Type of the integration. Use the following options:
|
| Subtype | Subtype of the integration. This field appears only when Data Integration is selected from the Type field. Use the following options:
|
| Trigger | How to trigger the integration. Use the following options:
|
| Interval | Frequency to trigger the integration. Options for the interval are as follows:
|
| Description | Description about the digital integration. Describe in detail why the integration is being created between two business applications or between an external service provided interface and a business application and what business value it adds. |