Create indicator form

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Create indicator form

    The Create indicator form in ServiceNow's Australia release (updated March 12, 2026) enables customers to create application or capability indicators within the Enterprise Architecture indicator framework. These indicators help assess and score business applications or capabilities by collecting and analyzing relevant data, allowing for better decision-making and performance management.

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    Key Features

    • Indicator Definition: Define key attributes such as name, short description, category, direction (minimize or maximize values), unit of measure, automatic refresh interval, and display order.
    • Result Limit: Control the maximum number of records processed to optimize Enterprise Architecture performance.
    • Data Source Configuration: Choose from multiple data sources:
      • Performance Analytics: Collect scores from existing Performance Analytics indicators.
      • Custom Script: Write scripts (e.g., using GlideRecord queries) to fetch and process data from other tables or applications.
      • Query Condition: Select a table and apply filters to gather data.
      • Assessments: Score and rank records in a specified table.
      • Indicators: Add dependent child indicators to consolidate data into a parent indicator (e.g., combining incident, problem, and change counts).
    • Performance Analytics Indicator Settings: When using Performance Analytics as a data source, specify the indicator and default breakdown. Ensure the collection frequency of the application indicator is equal to or greater than the data source frequency to avoid errors.
    • Normalized Script: Use scripts to evaluate and score applications or capabilities based on standardized metrics derived from assessments, query conditions, custom scripts, or performance analytics.
    • Click Through Configuration: Configure URL navigation to view detailed indicator data in a new window, same window, or dialog box. Use scripts to link indicators to related applications or dashboards for quick access to relevant information or actions.

    Practical Use for ServiceNow Customers

    By creating application or capability indicators, customers can systematically assess the health, performance, or risk associated with business applications and capabilities. This capability supports Enterprise Architecture governance by providing measurable, actionable insights. Custom scripts and multiple data source options offer flexibility to tailor indicators to unique organizational needs. Configurable click-through URLs enhance user experience by enabling seamless navigation to detailed data or related records.

    Create an application or capability indicator to assess applications or capabilities within the indicator framework.

    Table 1. Create indicator form fields
    Field Description
    Name Name of the application or capability indicator.
    Short description Short summary of the application or profile indicator.
    Result limit The maximum number of records an indicator displays when running an associated script. This enables better performance of Enterprise Architecture by not processing too many records.
    Category Category that the indicator is associated with.
    Direction Business applications or capabilities with maximum or minimum values.
    • Select Minimize if lower values are better.
    • Select Maximize if higher values are better.
    Unit The type of unit in which indicator scores are displayed. Units can be numbers, percentages, currencies, quantities of time, or any other entity you define.
    Automatic refresh interval The refresh interval to update the indicator scores within the defined time range.
    Order The position of the indicator in the sequential order of all other indicators while accessing an application or capability.
    Table 2. Data source configuration section fields
    Field Description
    Data source

    Defines the location from which the indicator receives data.

    • Performance Analytics: Collects scores from indicators created in Performance Analytics. See Performance Analytics indicators.
    • Custom Script: Allows you to write a script that collects data from another application. Beneath the Data Source field, a sample script appears. Customize the script as needed. An example custom script is:
      var results = {};
 var applications = [];
 var incidentCount = 0;
 
 var applicationsGr = new GlideRecord("cmdb_ci_business_app");
 applicationsGr.addQuery('active', true);
 applicationsGr.query();
 //for each application get incident count at business service level
 while(applicationsGr.next()) {
    incidentCount = 0;
    
    var gr = new GlideRecord("incident");
    gr.addEncodedQuery("opened_atBETWEEN"  + startDate  + "@" +   endDate);
    gr.addQuery('cmdb_ci_business_app', applicationsGr.getUniqueValue());   
    gr.query();
    
    incidentCount = gr.getRowCount();
    var appInfo = {};
    appInfo.appId = applicationsGr.getUniqueValue();
    appInfo.weight = incidentCount;
    applications.push(appInfo);
    }
 results.applications = applications;
 results;
    • Query Condition: Allows you to select a table to run filters on to obtain data.
    • Assessments: Allows you to evaluate, score, and rank records by assessing records in a table.
    • Indicators: Allows you to add dependent child indicators. Through the child indicators, data is gathered to the parent indicator.

      For example, if the parent indicator is number of issues, the dependent indicators can be number of incident counts, number of problems, and changes. These dependent indicators are child indicators and the number of incidents, problems, and changes recorded are consolidated up to the parent indicator as the number of issues.
    Indicator The Indicator field appears when Performance Analytics is selected from the Data source list.

    Indicators are statistics that are used to measure current conditions and forecast trends.

    Note:
    If the collection frequency of the application indicator isn’t greater than the frequency at which the data of the Performance Analytic indicator are generated, then the system displays an error message: Frequency of the indicator must always be greater than or equal to the frequency of the datasource configuration indicator.
    Default breakdown Name of the Performance Analytics breakdown.
    Normalized script A script to evaluate and score business applications and capabilities using standardized metrics. It involves using indicators that provide a normalized score for the condition they are evaluating. These indicators can be based on assessments, query conditions, custom scripts, or performance analytics.
    Table 3. Click Through section fields
    Field Description
    Click through URL navigation type Select whether to view the application or capability indicator details in a new window, in the same window, or in a dialog box.
    Click through URL script The script associated with an indicator that allows users to select a URL and view the indicator data in a related application or dashboard. This enables quick access to relevant information, or actions related to the indicator data.