Create target form

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Create target form

    The Create target form in ServiceNow enables you to define quantitative or qualitative targets linked to your goals. This form helps you track progress towards specific objectives by capturing essential details such as the target’s name, associated goal, status, progress, and timelines.

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    Form Sections and Key Fields

    • General Information: Includes fields like Name (target name), Goal (the goal it tracks), Description, and State (status options such as Draft, In Progress, Approved, Complete, Pending, Achieved, Not Achieved).
    • Progress and Status: The Progress field shows the percentage completed and is auto-calculated based on whether the target type is set to Maximize or Minimize, using specific formulas. The Status field uses a color-coded system (Green, Yellow, Red) to indicate how well the target is progressing.
    • Impact on Goal: Represents the importance of the target relative to its parent goal, with values from 0 (No impact) to 5 (Maximum). This field is enabled only if the sngf.weightedaverageenabled system property is set to Yes.
    • Ownership and Contributors: Fields to specify the Owner and Contributors who are responsible for achieving the target.
    • Duration: Defines the Start date and End date for the target, defaulting to the current quarter's dates.
    • Metrics: Includes critical measurement details:
      • Unit of measure: Specifies the metric type based on predefined units.
      • Base value: The current or starting value of the target.
      • Actual value: The current measured value (applicable for Maximize or Minimize target types).
      • Type: Indicates if the target aims to Maximize (progress toward a higher target value) or Minimize (progress toward a lower target value).
      • Target value: The goal value to be achieved.
      • Review frequency: How often the actual value should be updated (options range from Daily to Yearly).
      • Remark: Justifications or comments when updating the target.
      • Review date: The scheduled date for target review.

    Practical Benefits for ServiceNow Customers

    This form provides a structured way to set, monitor, and update target metrics aligned with organizational goals, enabling clear visibility into progress and performance. The auto-calculated progress and status indicators help stakeholders quickly assess if targets are on track or require attention. Impact weighting allows prioritizing targets based on their significance. Scheduling reviews and frequent updates ensure continuous alignment and accountability.

    By using the Create target form, you can effectively manage goal tracking within ServiceNow’s performance framework, helping your teams focus on measurable outcomes and make informed decisions based on real-time data.

    Use the Create target form to create a quantitative or qualitative target for your goal.

    Table 1. Create target form fields
    Field Description
    Name Name of the target.
    Goal Goal that this target tracks.
    Description Description of the target.
    State The state of the target. The available options are:
    • Draft
    • In Progress
    • Approved
    • Complete
    • Pending
    • Achieved
    • Not Achieved
    Progress Percentage of target that is complete. This value is calculated automatically.

    If the Type field is set to Maximize, then the progress value is calculated using the following formula.

    Progress = (Actual value - Base value) / (Target value - Base value) x 100

    If the Type field is set to Minimize, then the progress value is calculated using the following formula.

    Progress = (Actual value - Target value) / (Base value - Target value) x 100
    Status
    Status to indicate the target progress. The available options are:
    • Green: Indicates that the target is on track.
    • Yellow: Indicates that the target needs improvement.
    • Red: Indicates that the target needs immediate attention.
    Impact on goal

    A numerical value that represents the importance of this target to its parent goal. By default, the value is (1) Neutral.

    The available options are:
    • (0) No impact
    • (1) Neutral
    • (2) Moderate
    • (3) High
    • (4) Very high
    • (5) Maximum
    Note:
    This field is available only when the sn_gf.weighted_average_enabled system property is set to Yes.
    Owner Owner of the target.
    Contributors Users who contribute to achieving the target.
    Table 2. Duration section form fields
    Field Description
    Start date Start date for the target. By default, the start date of the current quarter is populated.
    End date End date for the target. By default, the end date of the current quarter is populated.
    Table 3. Metrics section form fields
    Field Description
    Unit of measure Measure type for the specified value. The available measure types are stored in the Units [sn_gf_units] table.
    Base value Base value of the target. The base value can also be considered as the present or current value.
    Actual value Actual value of the target at a given time. This field is available only when the Type field is set to Maximize or Minimize.
    Type Target type that shows the direction of achievement. The available options are:
    • Maximize: The direction of the progress is toward the Target value from the Base value. The base value must be less than the target value.
    • Minimize: The direction of the progress is toward the Target value from the Base value. The target value must be less than the base value.
    Target value Target value of the target. This value is the goal that your team wants to reach. This field is available only when the Type field is set to Maximize or Minimize.
    Review frequency Option to specify how frequently should the owner or contributor be updating the actual value of the target.
    The available options are:
    • Daily
    • Weekly
    • Fortnightly
    • Monthly
    • Quarterly
    • Yearly
    Remark Remark entered for business justification when updating the target.
    Review date The date on which the target is to be reviewed.