Enterprise Architecture AI agent generate enterprise architecture diagram agentic workflow

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Enterprise Architecture AI agent generate enterprise architecture diagram agentic workflow

    The Enterprise Architecture AI agent enables ServiceNow customers to generate enterprise architecture diagrams that visualize business applications hierarchy. This AI-driven agentic workflow provides a conversational interface through the Now Assist panel, helping enterprise architects and other users quickly build and understand business hierarchy diagrams. After diagram generation, the agent can also summarize the diagram by listing entities and describing their relationships, enhancing comprehension and communication across teams.

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    Key Features

    • Conversational Diagram Creation: Users interact with the AI agent via prompts that include the word "diagram" to create specific business application hierarchy diagrams.
    • Diagram Summarization: The AI agent summarizes the created diagrams, listing all entities and explaining their interrelationships.
    • Agentic Workflow Template: The workflow can be activated through the Now Assist panel display settings and customized by duplicating and modifying the workflow to fit specific organizational needs.
    • Role-Based Access Control: Access requires the snapm.apmuser role for enterprise architecture functionality and the nowassistpaneluser role to view the Now Assist panel. Additional roles can be granted access by editing the workflow’s access control settings.
    • Integration with AI Agent Studio: Admins can manage and enable the workflow via AI Agent Studio, testing it by providing sample instructions to ensure it meets business requirements.

    Practical Application

    This agentic workflow streamlines the creation and understanding of enterprise architecture diagrams, accelerating value delivery for architects and enabling non-experts to grasp architectural contexts. It supports enterprise architecture teams in visualizing and communicating complex business application hierarchies quickly, reducing manual effort and improving collaboration.

    Activation and Configuration

    • Activate the agentic workflow by enabling the Now Assist panel and selecting the workflow template.
    • Manage access permissions by assigning appropriate roles within the workflow’s access control.
    • Duplicate and customize the workflow to tailor instructions and behavior to your organization’s specific needs.
    • Test the workflow using AI Agent Studio by issuing prompts such as “Create a diagram for [Business Application]” to validate functionality before production use.

    Use the Enterprise architecture diagrams AI agent to generate Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Generate enterprise architecture diagram overview

    Use the Generate enterprise architecture diagram agentic workflow to create enterprise architecture diagrams for business applications hierarchy, through a conversation with an AI agent in the Now Assist panel. This agentic workflow accelerates the time to value for enterprise architects while building business hierarchy diagrams. It also enables non-enterprise architects to understand the context of an architectural diagram.

    After generating the diagram, the AI agent suggests summarizing the created business application hierarchy diagram, listing all entities in the diagram and describing the relationship between them.

    You can activate the agentic workflow template by setting the display settings to include the Now Assist panel. If you want to change instructions for this agentic workflow, you must duplicate the agentic workflow, adjust the settings to suit your specific needs, and activate the duplicated version of the agentic workflow instead. For information on how to duplicate a agentic workflow, see duplicate the agentic workflow.

    Important:
    • The Now Assist Panel user role (now_assist_panel_user) is required to view the Now Assist panel on your instance.
    • The Enterprise Architecture user role (sn_apm.apm_user) is required to use the Generate enterprise architecture diagram agentic workflow.

    Role masking

    Required role: sn_apm.apm_user.

    Generate enterprise architecture diagram agentic workflow

    Generate Enterprise Architecture diagrams for business applications hierarchy and summarize them.

    For Admins to access or enable the agentic workflow:
    1. Navigate to All > AI Agent Studio > Create and manage.
    2. Select Generate enterprise architecture diagram.
    For users to invoke the agentic workflow:
    1. Select the Now Assist icon (Now Assist icon.) anywhere in your instance.
    2. Enter a prompt to create a diagram for a particular business application.

      It’s essential that your prompt contains the word diagram in some form. An example prompt is Create a diagram for XYZ business application.

    AI Agents used in the Generate enterprise architecture diagram agentic workflow

    The Enterprise architecture diagrams AI agent is used in the Generate enterprise architecture diagram agentic workflow.

    Activate the Generate enterprise architecture diagram agentic workflow

    To activate the Generate enterprise architecture diagram agentic workflow, follow the steps mentioned in Activate an agentic workflow template.
    Note:
    No triggers are required for the Generate enterprise architecture diagram agentic workflow.

    However, in the Define key requirements page, in the Define who can access this agentic workflow section, you can review the roles that can access the agentic workflow. For Generate enterprise architecture diagram agentic workflow, sn_apm.apm_user role is applied by default.

    To add access to more roles, perform the following:
    1. Set your application scope to Now Assist for Enterprise Architecture (EA). For information on how to change the application scope, see Select an application from the application picker.
    2. Select the edit icon (Edit icon.).
    3. On the Access Control page, in the Requires role section, select Insert new row.

      Access Control page for Generate Enterprise Architecture Diagram agentic workflow with a row to add new roles highlighted.

    4. On the pop-up window, enter the new role and select the save icon (Save icon.).

      Save icon highlighted in the Requires role section.

    5. Select the header of the access control record and select Save.

      The new role is added to the Define who can access this agentic workflow section of the Define key requirements page.

      Note:
      To know more about security in Now Assist AI agents with Access Control Lists (ACLs), see Implement access control in Now Assist AI agents.
    Also, on the Select a UI display page, do the following:
    1. Enable the Display toggle.
    2. Select Save and test.
    3. On the Choose and AI agent or agentic workflow page, in the Task box, enter an instruction to test the Generate enterprise architecture diagram agentic workflow.

      An example instruction: Create a business hierarchy map for XYZ business application.

    4. Select Start Test.

      The agent executes the request for the agentic workflow.

    Generate enterprise architecture diagram agentic workflow output in the ServiceNow AI Agent Studio.

    To view information on how to create AI agents and agentic workflows and how to use the AI Agent Studio, see the following: